Chris Acosta
Garland,Texas
Summary
Results-driven and highly experienced Senior Accounts Receivable Specialist with 5 years of proven expertise in managing financial transactions, reducing outstanding debts, tracking payments, resolving billing issues and improving cash flow. I’m seeking a challenging role to apply my skills in account reconciliation, collections, and financial analysis to benefit a dynamic organization.
Overview
10
10
years of professional experience
Work History
Senior Accounts Receivable Specialist
Gainsco Auto Insurance Company
07.2018 - Current
- Assumed a leadership role in the accounts receivable department, overseeing a team of junior specialists
- Instituted best practices and provided training to junior staff
- Improved the company's cash flow by identifying and resolving billing discrepancies, resulting in an increase in collections
- Helped manage and resolve delinquent accounts
- Developed and maintained key client relationships, ensuring the prompt payment of invoices and resolving customer inquiries efficiently
- Managed portfolios of clients, ensuring timely and accurate billing, commission and collection activities
- Collaborated with sales and customer service teams to resolve invoice discrepancies and disputes
- Established and maintained detailed customer accounts, reconciled payments, and provided regular reports to management for informed decision-making
- Review and process incoming customer and agent chargebacks
- Process daily and monthly ACH’s for agent payouts
- Answering client calls, emails and faxes daily.
Auto Insurance Sales
Gainsco Auto Insurance Company
08.2013 - 07.2018
- Initiated collection calls and emails to resolve overdue accounts, resulting in a 25% reduction in outstanding balances
- Consistently exceeded monthly and annual sales quotas
- Conducted in-depth insurance needs assessments, tailoring policies to match individual customer requirements and needs
- Maintained a high level of customer satisfaction by promptly addressing inquiries, processing and resolving issues
- Collaborated with the marketing team to implement effective lead generation strategies.
Education
South Garland High School
Garland, Texas01.2004
Skills
- Accounts Receivable Management
- Collections
- Billing and Invoicing
- Cash Application
- Customer Relationship Management
- Data Analysis
- Team Leadership
- Software Proficiency in Word, Excel, Power Bi, Sql, Outlook, Microsoft teams
- Investigative Research
- Month-End Closing Procedures
- Payment Posting
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Senior Accounts Receivable Specialist
Gainsco Auto Insurance Company
07.2018 - Current
Auto Insurance Sales
Gainsco Auto Insurance Company
08.2013 - 07.2018
South Garland High School
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