Ina Adkins
Kingsport,TN
Summary
Dedicated warranty administrator skilled in claims processing and records maintenance. Known for attention to detail and proactive communication, contributing to streamlined operations and minimized claim rejections. Aiming to leverage expertise to improve warranty management efficiency.
Overview
14
14
years of professional experience
Work History
Warranty Administrator/Cashier
Wallace Volkswagen
Kingsport, TN
06.2023 - Current
- Processed warranty claims efficiently, ensuring adherence to company policies and manufacturer guidelines.
- Coordinated with service technicians to verify claim accuracy and resolve discrepancies promptly.
- Managed documentation of warranty parts and services, maintaining organized records for audit purposes.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Warranty Administrator/Cashier
Fairway Volkswagen
Kingsport, TN
03.2012 - 06.2023
- Communicated effectively with customers regarding claim status, enhancing customer satisfaction and retention.
- Analyzed claim trends to identify areas for process improvement and cost reduction initiatives.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
High School Diploma -
Sullivan Central High School
Blountville, TNNo Degree -
East Tennessee State University
Johnson City, TNSkills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
Timeline
Warranty Administrator/Cashier
Wallace Volkswagen
06.2023 - Current
Warranty Administrator/Cashier
Fairway Volkswagen
03.2012 - 06.2023
High School Diploma -
Sullivan Central High School
No Degree -
East Tennessee State University