Chris Annan

Responsible for strategic planning and execution of company strategies to deliver the customer promise of fast and reliable service. Set expectation of driving ever increasing efficiencies within each market to maintain industry-leading unit economic performance.

• Optimized profit opportunities by setting and delivering KPI targets at the regional and district levels, through weekly and monthly performance reviews.
• Developed and maintained the performance management process for the North American Operations team that enabled quick identification of opportunities within our daily and monthly performance.
• Successfully developed a market expansion business case for expanding delivery zones in seven underperforming markets throughout the Upper Midwest.
• Set capacity planning reviews weekly throughout my markets to ensure all customer metrics are met, and react quickly if capacity needs change.
• Reduced queue time performance by established standards across the region, including audible alarms, Operation Associate training, and prioritizing a customer-first mentality to eliminate unnecessary queue time due to standard work.
• Reduced pack time by establishing priority packing areas in each site. Implemented processes to ensure daily maintenance of primary locations, and reflow and sequencing as needed by the site.
• Reduced inventory defect rates by implementing standardized inbound processes across the region.
• Implemented a standard onboarding process to reduce Operation Associate turnover.
• Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration with Driver Operations to hit Driver CPO, and eliminate waste from driver scheduling.

Responsible for the daily operations in a fast-paced, absolutely must deliver environment, in Wisconsin and Minnesota. Gopuff strives to be the world's most convenient retailer.

• Elevated all sites to established brand and safety standards.
• Drove consistency across my market in expected daily operational processes by establishing morning, mid-day and closing expectations.
• Established a daily, weekly, and monthly business rhythm across the market that enables rapid adoption of new initiatives or processes.
• Mentors team members by demonstrating best practices for operational excellence and driver relations.

Responsible for end to end operation of 18 stores in Wisconsin, Iowa and Minnesota. Facilitated recruiting, hiring and internal development of top tier talent in the pet specialty market. Oversaw the roll-out and implementation of a new operating model and later a new customer engagement model. Developed process improvement for Backroom Organizations to drive efficiency.

• Supervised 18 Store Leaders and managed all performance metrics within the assigned territory.
• Pilot District for Task Elimination and Backroom Organization project for the Great Lakes Region.
• Maximized service offerings as they differentiated for our brand from online and local competition
• Sourced and recruited top talent for various retail store positions and ensured that recruiting processes met new store opening timelines. Oversaw the opening of 3 new stores within 2 years
• Facilitated and implemented Trusted Partner selling model across Wisconsin district
• Cultivated relationships with vendors and partners to positively impact employee training

Retail Director,  responsible for 15 stores, $480 million in sales and 1,500 plus employee district.  Delivered sales and profitability through analysis of sales trends along with development and implementation of customer centric sales strategies. Hired, developed and managed all GMs and District Staff.

• Ability to create alignment and focus on employee, customer and financial outcomes needed for sustainable growth.
• Assessed and selected top talent at all levels by developing business leaders using impact talent management tools, including setting leadership expectations and using monthly business reviews with all direct reports.
• Facilitated new U.S. operating model training for Territory 2
• Board Member of Best Buy's Political Action Committee
• 2nd highest increase in employee engagement score in the company, 6 months after taking role.

Store Leader of $50 million annual sales revenue store.

• Established clear performance goals and metrics for revenue, P&L, customer service and employee retention
• Encouraged, trained and disciplined employees to maximize performance
• Streamlined operational efficiencies by coordinating staff development and succession planning

Expanded professional expertise over 13 years, transitioning from part-time associate to store manager at Wal-Mart.