CHRISTOPHER BALL

Business Systems and Process Optimization

• Advised on best practices and recommendations for optimizing systems, processes, and integrations, enabling operational excellence and cross-departmental efficiency. Led initiatives that resulted in substantial improvements and cost savings.
• Developed custom Power Apps software to automate request-to-approval processes, increase data transparency, and integrate visualizations, resulting in a reduction of third-party labor expenses from $1.5 million to $200K per month.
• Spearheaded the development and maintenance of 24+ automated workflows across multiple departments, driving digital transformation and reducing manual labor by over 60%.
  

ERP & Process Change Management

• Managed ERP change processes for over 20 major workflows, including as-is process analysis, requirements gathering, user story creation, and design of workflow changes using BPMN diagrams, and QA testing. Effectively presented complex concepts to both technical and non-technical stakeholders.
• Collaborated with cross-functional teams to implement data-driven solutions, which improved operational efficiency and financial performance across multiple business units.
  

Data Analytics & Business Intelligence

• Designed and developed API-sourced Power BI dashboards for new systems and enhanced automated processes, delivering 10+ dashboards in 2024 alone.
• Created and maintained over 160 ad-hoc reports for only one SVP in 2023, catering to the needs of senior executives and enabling data-driven decision-making at the highest levels of the organization.
• Conducted contract-based cost centering analysis, cost-per-mile reporting, and revenue forecasting for accounting, providing actionable insights to optimize financial and operational outcomes.
  

Strategic Automation & Technical Leadership

• Led automation development and process redesign efforts, successfully executing projects that addressed high-expense business challenges and generated millions in direct savings each month. For example, reduced safety team size by 20% through an automated incident reporting project.
• Acted as internal PM and solution architect for integrating billing and inventory lifecycle management between NetSuite and the new Maintenance Management System. Partnered with 3rd party API integration developers using the Boomi automation platform to deliver streamlined, scalable solutions.
  

System Implementation & Change Management

• Administered and executed data uploads, designed documentation, and provided training for new maintenance software implementation, directly leading to streamlined operations and the elimination of a senior management position (SVP of Maintenance).
• Created Power BI dashboards and ad-hoc reporting solutions for the Fleet department, supporting over 1,200 power units and 2,000 trailers, and driving data visibility for fleet optimization.
  

Executive Communication & Cross-Functional Collaboration

• Regularly interfaced with C-Suite executives to provide strategic insights, facilitate decision-making, and advocate for technology-driven business strategies.
• Nurtured a culture of continuous improvement and operational excellence by leading process redesign initiatives and fostering a collaborative environment focused on innovation and efficiency.
  

• Created over 20 Power BI dashboards with complex relationships between API, SQL, and other dataset sources for KPI reporting for various departments.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Utilized statistical methods and data visualization tools to effectively communicate business insights.
• Created various Excel documents and dashboards to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
• Automated routine data analysis tasks, freeing up time for more complex analysis with Power Automate
• Implemented robust control measures to improve analytical output reliability.

• Efficiently connected and communicated with clients to understand and identify their needs
• Resolved customer-care specific issues by consulting among various departments to strategically develop feasible and customer appropriate solutions.