Summary
Professional with strong experience in application support. Skilled in troubleshooting, system analysis, and technical issue resolution. Focused on team collaboration and achieving results, consistently adaptable to changing needs. Known for strong communication, problem-solving abilities, and dependability in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Application Support Analyst
University of Arizona Foundation
02.2024 - Current
- Acted as the primary point of contact for escalated issues, taking ownership until resolution was achieved.
- Spearheaded automation initiatives, streamlining repetitive tasks for increased productivity among the support team.
- Maintained up-to-date knowledge of industry trends and developments, applying this expertise to enhance application performance and user experience.
Fuels Information Manager
United State Air Force
12.2021 - 02.2024
- Implemented effective data storage solutions, optimizing resource utilization and reducing operational costs.
- Managed cross-functional teams to execute complex information management projects within scope, budget, and timeline constraints.
- Enhanced data management efficiency by implementing advanced information systems and streamlining processes.
Airman Leadership School Instructor
United States Air Force
11.2018 - 12.2021
- Developed individualized learning plans to cater to diverse student needs, improving overall comprehension and retention of material.
- Implemented relevant technology and varied modes of delivery to support and differentiate instruction.
- Tabulated accurate and complete records of students' progress and development.
Education
Master of Science - Management Information Systems
12-2024
- Relevant Coursework: Enterprise Data Management & Business Data Communications & Network
- Capstone Project: Cloud Computing and Services
Bachelor of Science - Media Communications
06-2019
- Honoree of Cum Laude
Skills
- Customer support
- Training and mentoring
- Network configuration
- Security protocols
- API integration
- Incident management
- System administration
- Teamwork
- Attention to detail
- Time management
- Multitasking
- Decision-making
Accomplishments
- Collaborated with team of 20 in the transition of Blackbaud CRM Cloud Operation Migration.
- Documented and cleaned 221 GB of data which led to being recognized as Employee of the Month for March 2025.
- Led as Fuels Superintendent for Davis-Monthan Air Force Base in 6-month manning shortfall with 65% personnel deployed. Implemented new schedules and training for growth in rising leaders to shine. Gained Meritorious Service Medal for achievement.
Certification
Business Intelligence & Analytics - Graduate Certification
Timeline
Senior Application Support Analyst - University of Arizona Foundation
02.2024 - Current
Fuels Information Manager - United State Air Force
12.2021 - 02.2024
Airman Leadership School Instructor - United States Air Force
11.2018 - 12.2021
University of Arizona - Master of Science, Management Information Systems
Wilmington University - Bachelor of Science, Media Communications
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