Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Betz

Blacksburg,VA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Empowered employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

37
37
years of professional experience

Work History

Business Co-owner/Manager

East Coasters Bike Shop
02.2006 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Managed day-to-day operations including accounts payable, payroll, ordering, receiving and inventory management.
  • Maintained owner presence through direct sales and performance of mechanical operations.
  • Resolved customer service issues with timely and professional resolutions

Manager/Mechanic

East Coasters Bike Shop
02.1986 - 02.2006
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Determined schedules and assignments of work activities for mechanics and sales team considering work priority, availability of equipment and skill of personnel.
  • Performed routine and scheduled maintenance services.
  • Requisitioned materials and supplies such as tools, equipment and replacement parts.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Accomplished multiple tasks within established time-frames

Education

Master of Science - Exercise Physiology

Virginia Tech
Blacksburg, VA

Bachelor of Arts - Psychology

University of North Carolina At Asheville
Asheville, NC

Skills

  • Sales Expertise
  • Inventory Control Processes
  • Staff Management
  • Sales and Marketing
  • Account Management
  • Schedule Management
  • Customer Service
  • P&L Responsibility
  • Financial Management
  • Brand Management
  • Vendor Management
  • Bike Assembly and Repair

Timeline

Business Co-owner/Manager

East Coasters Bike Shop
02.2006 - 08.2022

Manager/Mechanic

East Coasters Bike Shop
02.1986 - 02.2006

Master of Science - Exercise Physiology

Virginia Tech

Bachelor of Arts - Psychology

University of North Carolina At Asheville

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