Proven Customer Service Representative at Omar Kellys Trimming & Lawn Service, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic dispute resolution. Skilled in money handling and active listening, I consistently exceeded service delivery standards, contributing to a positive company reputation and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Omar Kellys Trimming & Lawn Service
Gainesville, FL
01.2022 - 07.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with team members to develop best practices for consistent customer service delivery.
Grocery Bagger
Publix
Gainesville, FL
06.2023 - 06.2024
Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
Reduced wait times for customers by quickly and accurately bagging groceries.
Collected carts from parking lot and designated return locations.
Retrieved items for customers and verified prices.
Pleasantly greeted customers and provided prompt and courteous service.
Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
Removed trash, swept, and mopped floors for professional appearance.
Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.
Supported store management in restocking shelves during slow periods, ensuring product availability for customers.