Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Chris Black

North Bend,OR

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably with Umpqua Dairy. Excelled in territory management and customer retention, leveraging strong communication skills and safe driving practices. Proven track record in enhancing customer satisfaction and loyalty, leading to increased repeat business. Skilled in stock rotation and team support, consistently achieving sales goals. Maintained a safe driving record with no accidents/tickets.

Overview

34
34
years of professional experience

Work History

Route Sales Representative

Umpqua Dairy
10.2007 - Current
  • Driving and delivering product in a timely manner.
  • Offering top customer satisfaction and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Collaborated with customers to identify needs and provided catered solutions.
  • Suggested items/locations to increase sales.
  • Reporting any vehicle safety concerns and addressing issues before leaving depot.
  • Pallet Jack trained. CDL acquired in June of 2007.
  • Passed all required safety and training tests.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
  • Established strong relationships with clients, resulting in increased repeat business and referrals.

Relief Driver/Sales Representative

Coca Cola Enterprises
12.2005 - 10.2007
  • Strengthened communication with customers providing updates on delivery statuses while maintaining professionalism at all times.
  • Built and maintained displays through ordering correct product quantities, increasing point of sale revenue.
  • Enhanced operational efficiency through reliable coverage of multiple routes across varying distances while maintaining punctuality and safe driving practices.
  • Assisted in inventory management by accurately recording items during loading and unloading to maintain stock control.
  • Complied with federal regulations governing commercial vehicles consistently to ensure legal operation at all times.

Frozen Food Manager/Grocery Order Clerk/Produce Clerk

Fred Meyer
09.1993 - 12.2005
  • Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.
  • Enhanced customer satisfaction with timely product restocking and maintaining organized freezer displays.
  • Established effective communication channels between team members, fostering a positive work environment and enhancing teamwork capabilities.
  • Oversaw quality control processes to ensure products met safety standards and adhered to company guidelines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Freight Clerk/Courtesy Clerk

Albertsons
10.1990 - 09.1993
  • Provided exceptional customer service by addressing customer needs.
  • Worked efficiently and in a timely manner to fill inventory.
  • Stocked shelves and returned shopping carts.
  • Kept working area clean and safe.

Education

High School Diploma -

North Bend High School
North Bend
06-1993

Skills

  • Sales goals
  • Stock rotation
  • Customer retention
  • Team support
  • Safe vehicle operation
  • Product promotion
  • Account development
  • Territory management
  • Display building
  • Customer service
  • Safe driving

Timeline

Route Sales Representative

Umpqua Dairy
10.2007 - Current

Relief Driver/Sales Representative

Coca Cola Enterprises
12.2005 - 10.2007

Frozen Food Manager/Grocery Order Clerk/Produce Clerk

Fred Meyer
09.1993 - 12.2005

Freight Clerk/Courtesy Clerk

Albertsons
10.1990 - 09.1993

High School Diploma -

North Bend High School

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Chris Black