Chris Blackmon

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and offer available solutions.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Followed up with customers during and after installations to verify satisfaction.
• Maintained effective customer service by responding to service requests quickly to increase overall sales
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Monitored safety compliance to maintain strict standards and protect team members from harm.

• Resolved issues quickly to maintain productivity goals.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Established clear priorities and production quality standards.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
• Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.

• Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
• Assisted quality assurance by inspecting items and removing defective parts.
• Completed durable assemblies and subassemblies with hand and power tools.

• Communicated with production team members about quality issues.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Monitored performance and generated reports detailing quality of product and defect rates.

Assembled, and installed parts safely and to quality standards on an assembly line.

• Managed teams of employees, delegated tasks and held each employee accountable for completing assignments.
• Trained new employees on overall company and department specific policies and procedures.
• Oversaw daily operational performance of team.
• Tracked and prioritized work orders to meet daily production requirements