chris brown
Fresno,CA
Summary
A highly motivated and customer-focused professional with 20+ years of experience providing exceptional service in fast-paced environments. Proven ability to build rapport with customers and coworkers, effectively address concerns, and drive sales through knowledgeable product information and personalized assistance. Skilled in POS operations, inventory management, and maintaining a clean and organized sales floor.
Overview
20
20
years of professional experience
Work History
Lead Associate
Aldi Foods
04.2024 - 12.2024
- Actively greeted customers upon arrival, assessed their needs, and provided personalized product recommendations to enhance their shopping experience.
- Effectively handled customer inquiries and complaints, resolving issues promptly and professionally to maintain customer loyalty.
- Assisted with merchandise displays, stock rotation, and inventory management to ensure accurate product availability on the sales floor.
- Successfully achieved sales goals by utilizing promotional strategies and upselling techniques.
- Maintained a clean and safe sales floor at all times.
Pharmacy Tech
Rite Aid
01.2005 - 04.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Grocery Manager
Zupan's Markets
08.2012 - 12.2022
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
Education
Diploma - General Studies
Madera High School
Madera, CASkills
- Employee supervision
- Operations management
- Client relationship management
- File maintenance
- Cross-functional team coordination
- Strong problem solver
- Inventory replenishment
- Professional and mature
- Supply restocking
- Project planning
- Multi-line phone proficiency
Timeline
Lead Associate
Aldi Foods
04.2024 - 12.2024
Grocery Manager
Zupan's Markets
08.2012 - 12.2022
Pharmacy Tech
Rite Aid
01.2005 - 04.2012
Diploma - General Studies
Madera High School
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