CHRIS BURNS
Seattle
Summary
Results-oriented Senior Product Manager with 20+ years of experience leading large-scale, consumer-facing products at global companies. Proven track record of owning end-to-end product strategy and roadmaps that drive customer growth, engagement, and measurable business outcomes. Strategic and data-driven, with a deep background in user experience, solving complex problems, and delivering both near-term impact and long-term vision. Strong cross-functional leader who aligns engineering, design, analytics, and executive stakeholders around goals, fosters highly collaborative teams, and builds products that resonate with customers.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Technical Product Manager
HCL Technologies
Remote
08.2021 - Current
- Led multiple high-impact initiatives for Fraud Attack Model team (T-Mobile) to ensure compliance with FCC requirements.
- Owned product vision and roadmap and led cross-functional teams to define strategy and implement features
- Leveraged data and user research to gather insights and drive product functionality
Senior Technical Product Manager
Mercedes Benz Research and Development North America
Washington
04.2020 - 08.2021
- Drove product vision and roadmap for the Mercedes global over-the-air (OTA) update controller, impacting millions of vehicles globally
- Led multiple high-velocity scrum teams through consecutive release cycles
- Aligned cross-functional teams and global stakeholders
Senior Product Owner
Premera Blue Cross
Washington
08.2019 - 04.2020
- Lead Product Owner for the Premera Product Development, Marketing and Sales (PDMS) organization
- Owned the PDMS roadmap and program backlog while driving agile optimization across multiple scrum teams and negotiating priorities with a diverse range of business and IT stakeholders
Senior Product Manager
Philips Healthcare
Washington
01.2007 - 01.2019
- Owned and managed the Philips Healthcare B2B ecommerce roadmap and backlog for five years
- Developed and launched B2B ecommerce shops in seven different markets, including EMEA and APAC
- Increased sales revenue in Healthcare B2B ecommerce shops in 2018 by 33% by implementing real time pricing, enabling multiple payment methods, and automating cross-sell and up-sell promotions
- Led multiple scrum teams through consecutive development and release cycles and executed end-to-end solution delivery, from requirements gathering and feature planning, to user story creation, development, testing, and training
Senior Editor / Site Merchandising Manager
Amazon.com
Washington
10.2001 - 01.2007
- Led virtual, cross-functional teams and managed multiple site improvement projects, including product category expansions, site enhancements, and email template improvements
- Developed and managed all marketing email campaigns, sending over 50 million annual mails to a growing subscription base of customers
Education
BA - History
Washington State University
Pullman, WAPullman, WA
Skills
- Product vision and strategy
- Cross-functional team leadership
- Market research and analysis
- Stakeholder management
- Customer-centric design
- Agile methodologies
- Azure DevOps
- Certified Product Owner
Certification
Professional Scrum Product Owner (PSPO1), Scrum.org
Industries
- E-commerce (B2C,B2B)
- Telecom
- Healthcare
- Automotive
Timeline
Senior Technical Product Manager
HCL Technologies
08.2021 - Current
Senior Technical Product Manager
Mercedes Benz Research and Development North America
04.2020 - 08.2021
Senior Product Owner
Premera Blue Cross
08.2019 - 04.2020
Senior Product Manager
Philips Healthcare
01.2007 - 01.2019
Senior Editor / Site Merchandising Manager
Amazon.com
10.2001 - 01.2007
BA - History
Washington State University