Felix Fatima Shalini Arul
Austin,TX
Summary
Customer-obsessed Senior Product Manager - Technical with 17 years of experience (8 in Product Management) driving large-scale platform strategy across Supply Chain, Logistics, Manufacturing, and HR Technology for global enterprises. Built career foundation in demand/supply planning, factory optimization, and freight logistics at Cummins, 3M, and Toyota before leading enterprise-scale HR platforms at Amazon. Proven track record of defining product vision, leading Greenfield initiatives from concept to execution, and influencing S-Team level priorities. Expert in transforming complex data systems serving 1.6M+ global users while navigating technical architecture, cross-functional alignment, and regulatory compliance (HIPAA, COBRA, ACA).
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Technical Product Manager
Amazon
Austin, TX
08.2022 - Current
- Defined product vision and multi-year roadmap for "Unified Family Management" platform, a Greenfield initiative serving 1.6M+ global employees; authored comprehensive PR/FAQs, secured senior leadership buy-in, and drove cross-functional alignment across 8+ teams to establish as People Xperience Technology(PXT) organization's strategic priority with potential to support 1M users via family member access
- Identified fraud risk in Benefits Dependent verification and launched Phase 1 risk-based screening delivering $17.6M in savings. Leading Phases 2–3 (Universal Verification -> ML Detection) targeting $69.5M–$231M annually in prevented spend
- Defined product vision and led end-to-end delivery of Greenfield Vendor Integration Platform, a key enabler for Amazon's strategic transition from third-party to first-party (1P) benefits administration serving 1.1M+ US employees; partnered with engineering, security, and compliance teams to architect scalable, security-compliant solution supporting 28 file integrations across 21 vendors within 8-month accelerated timeline. Developed product specifications for robust data orchestration framework (EDI 834 + custom formats) reducing vendor onboarding to 3 weeks, and drove architectural decisions to establish extensible foundation for global market expansion
- Drove Benefits Open Enrollment Experience product strategy for 1.1M+ employees, partnering with design and engineering to deliver user-centric enrollment journey; achieved 82.7% User Satisfaction Score during critical system transition
- Led Grocery-related employee discount implementation. Coordinated with Tech and UX teams to deliver comprehensive testing across multiple application methods (Amazon One, QR code) and purchase channels (in-store, online) within 8-week accelerated timeline, program fully tested and ready for launch
Senior Solutions Architect
O9 Solutions
Dallas, TX
04.2022 - 08.2022
- Architected end-to-end technical platform design for complex supply chain problems, configuring the o9 platform to leverage mathematical models and optimization algorithms for client solutions.
- Executed data integration (ETL) and modeling using statistical techniques to generate time series forecasts and operational plans, providing key business insights and data visualization to client management.
- Mentored junior solution architects on technical and business aspects while leveraging industry best practices to document to-be business processes.
Senior Product Manager - Manager Consultant
Cognizant Technologies - Nolan Transportation Group
Dallas, TX
09.2020 - 04.2022
- Defined product vision, strategy, and roadmap for Carrier Operations portfolio including Freight Brokerage Load Board, Offer Management, and Carrier Self-Service Portal. Led cross-functional teams to translate complex logistics business problems into actionable product requirements
- Owned end-to-end requirements lifecycle, developing user stories and acceptance criteria aligned to customer needs. Collaborated with engineering to prioritize backlog and ensure timely delivery of product releases
- Analyzed market trends and competitive landscape to inform product positioning. Applied elicitation and modeling techniques to specify, verify, and validate requirements for scalable logistics solutions
Product Manager / Manager-Consultant
Cognizant – Toyota Motors North America
Dallas, TX
11.2018 - 08.2020
- Drove product requirements and delivery for Toyota Connected Telematics platform, defining business and functional specifications within Agile-Scrum methodology. Partnered with engineering teams to translate complex automotive data and connectivity needs into scalable product features using ServiceNow and JIRA
- Identified process transformation opportunities by analyzing raw telematics data workflows. Designed data representation models to convert vehicle and operational data into actionable business insights, and championed RPA automation initiatives to streamline manufacturing and supply chain processes
Product Owner / IT Consultant
Cognizant - 3M Technologies
Saint Paul, MN
09.2014 - 10.2018
- Served as Subject Matter Expert (SME)for Factory Planner Deployment for 25 new US Sites, performing all aspects of the SDLC for enterprise-wide deployment.
- Prepared business process models and provided analysis-based recommendations during regular change control meetings
- Led the strategic implementation of features like VMI (Vendor Managed Inventory), Inter Plant orders, and new data elements, resulting in the improvement of the manufacturing process.
- Provided critical functional solutions for JDA Factory Planning solutions and managed project aspects including creating the product backlog, size estimation, and release planning.
- Led system integration testing for integration with upstream demand management systems and downstream MES systems
I T Analyst
Tata Consultancy Services - Cummins Inc.
Columbus, IN
09.2008 - 09.2014
- Progressed through technical and leadership roles delivering JDA/Blue Yonder Supply Chain solutions for Cummins global operations. Led requirements gathering, business analysis, and stakeholder management across Demand Planning, Order Sequencing, and Factory Planning applications
- Drove end-to-end supply chain platform implementations and upgrades, managing full SDLC from feasibility analysis through production deployment . Coordinated cross-functional teams across US, UK, and India to deliver solutions on-time with successful knowledge transition
- Designed data integration solutions migrating legacy systems to Enterprise Data Warehouse, transforming raw supply chain data into actionable business insights; led system integration testing and developed technical specifications for Oracle/PL-SQL backend enhancements
Education
Bachelor of Technology -
Anna University
Chennai, TamilNadu India05-2008
Skills
Product Leadership: Product Vision Strategy & Roadmapping PR/FAQ & PRD Development Data-Driven Decision Making Customer Research & Insights Business Analysis Go-to-Market Strategy Cross-Functional Leadership Executive Stakeholder Influence
Domain Expertise: Supply Chain & Demand Planning Logistics & Freight Management Manufacturing Operations Benefits - Health care Platform Strategy Data Architecture & Integration
Certification
- SAFe Product Owner/Product Manager Certification
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Senior Technical Product Manager
Amazon
08.2022 - Current
Senior Solutions Architect
O9 Solutions
04.2022 - 08.2022
Senior Product Manager - Manager Consultant
Cognizant Technologies - Nolan Transportation Group
09.2020 - 04.2022
Product Manager / Manager-Consultant
Cognizant – Toyota Motors North America
11.2018 - 08.2020
Product Owner / IT Consultant
Cognizant - 3M Technologies
09.2014 - 10.2018
I T Analyst
Tata Consultancy Services - Cummins Inc.
09.2008 - 09.2014
Bachelor of Technology -
Anna University