Chris Carter
Wheat Ridge,Colorado
Summary
Sr. Field Service Technician with a strong background in troubleshooting, hardware installation, and customer service. Proven ability to mentor junior technicians and optimize service operations.
Overview
40
40
years of professional experience
Work History
Sr. Field Service Tech
Aristocrat Inc.
4350 Pierson Street / 10220 Aristocrat Wy LasVegas
10.1998 - Current
- Led installation and maintenance of gaming systems, ensuring optimal performance and compliance with industry standards.
- Mentored junior technicians, enhancing technical skills and knowledge across the team.
- Developed and implemented troubleshooting procedures to improve response times for service issues.
- Collaborated with engineering teams to provide feedback on product enhancements based on field observations.
- Managed inventory of parts and tools, optimizing resource allocation for service operations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Coordinated logistics for complex projects involving multiple technicians and subcontractors, ensuring successful completion meeting project timelines.
- Managed inventory control efforts for service vehicles, ensuring proper stocking levels were maintained at all times.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Delivered high-quality training sessions to junior technicians, promoting skill development and knowledge sharing.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Properly completed work reports for each field visit.
- Contributed to sales efforts by identifying upsell opportunities during service visits and effectively communicating benefits to customers.
US Navy
US Navy USS Independence CV-62
San Diego, CA
10.1985 - 09.1990
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Du Quoin High School
Du Quoin, IL05.1985
Skills
- Troubleshooting and repair
- Heavy lifting
- Power tools
- Hardware installation
- Electrical systems
Timeline
Sr. Field Service Tech
Aristocrat Inc.
10.1998 - Current
US Navy
US Navy USS Independence CV-62
10.1985 - 09.1990
High School Diploma -
Du Quoin High School