RIVERS Artakia

Johnson Controls

02.1995 - Current

Performed troubleshooting and diagnostics of malfunctioning NVR's, servers, camera's and connected equipment.
Enacted successful repairs by applying technical skills and operations knowledge.
Calibrated new and existing equipment for optimal performance.
Set schedules, monitored inventories and conducted training of new technicians.
Communicated with customers to provide updates, gather information and resolve issues.
Communicated with supervisor to report progress, discuss issues and seek guidance.
Collaborated with other field technicians to resolve complex technical issues.
Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Delivered high-quality work by diligently following standard operating procedures.
Prepared and submitted reports to document work performed and provide progress updates to management.
Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
Read and interpreted technical manuals and schematics to understand systems design and operations.
Tested systems, noting issues and completing preventive maintenance.