Chris Castilleja
Summary
Dynamic professional with extensive experience in investigations and team leadership, notably at the Department of Family and Protective Services. Proven track record in critical thinking and project management, successfully collaborating with agencies to enhance child safety. Recognized for mentoring staff and implementing effective training programs, driving operational excellence and compliance.
Overview
30
30
years of professional experience
Work History
Investigator IV
Department of Family and Protective Services
09.2020 - Current
- Investigates all reports of child abuse and/or neglect.
- Collaborates with agencies, schools, and legal teams on investigations.
- Conducts thorough face-to-face interviews with families, neighbors, friends, and suspects, and document investigative findings.
- Document findings and prepare detailed reports to include court reports.
- Collect, assess, and interpret information, documentation, and supportive evidence associated with investigations.
First Sergeant
United States Army Reserve
02.1995 - Current
- Directed and managed a Civil Affairs company, fostering a culture of discipline and accountability.
- Implemented training programs that improved unit readiness and performance.
- Conducted performance evaluations.
- Collaborated with senior leadership to strategize operational improvements and enhance mission success.
Contracts Specialist
Goodwill Industries of El Paso
05.2018 - 09.2020
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Developed and implemented tracking of contract performance measures.
- Managed the scheduling of over 20 employees to meet the needs of contractual requirements.
City Carrier Assistant
United States Postal Service
09.2017 - 05.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Managed a designated route, adapting to changes in volume and address updates while maintaining efficiency.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Safety Specialist
Goodwill Industries of El Paso
04.2015 - 09.2017
- Gathered information, prepared reports, and drafted correspondence related to cases for incidents and accidents.
- Facilitated training sessions for employees on safety protocols, resulting in improved awareness and adherence to safety practices.
- Monitored store activity and conducted surveillance to detect and prevent theft.
Area Supervisor
Sunoco Logistics Crude Trucking
11.2013 - 03.2015
- Oversaw daily operations of crude oil transportation, managing a fleet of over 40 employees to ensure timely deliveries.
- Ensured compliance with safety regulations and environmental standards.
- Served as a point of contact for all stakeholders in the assigned area.
- Developed and implemented training programs for drivers on safety practices and operational procedures.
Investigator III
Department of Family and Protective Services
01.2006 - 10.2013
- Investigated all reports of child abuse and/or neglect.
- Collaborated with agencies, schools, and legal teams on investigations.
- Conducted thorough face-to-face interviews with families, neighbors, friends, and suspects, and documented investigative findings.
- Documented findings and prepared detailed reports to include court reports.
- Collected, assessed, and interpreted information, documentation, and supportive evidence associated with investigations.
- Mentored new staff through classroom and field training.
Probationary Police Officer
Lubbock Police Department
02.2005 - 12.2005
- Enforced laws and maintained public safety through proactive patrols and community engagement.
- Responded to emergency calls and incidents, effectively assessing situations and providing assistance.
Investigator II
Department of Family and Protective Services
01.2003 - 01.2005
- Investigated all reports of child abuse and/or neglect.
- Collaborated with agencies, schools, and legal teams on investigations.
- Conducted thorough face-to-face interviews with families, neighbors, friends, and suspects, and documented investigative findings.
- Documented findings and prepared detailed reports to include court reports.
- Collected, assessed, and interpreted information, documentation, and supportive evidence associated with investigations.
Correctional Officer IV
Texas Department Of Criminal Justice
08.1996 - 12.2002
- Supervised and monitored inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of inmate housing areas and common spaces to identify and address potential safety hazards.
- Collaborated with mental health professionals and responded to emergencies, employing de-escalation techniques.
Education
Bachelor of Arts - Human Services - Criminal Justice
Wayland Baptist University
Lubbock, TX05-2001
Associate of Arts - Criminal Justice
South Plains College
Levelland, TX 12-1998
Skills
- Critical Thinking
- Project Management
- Team Leadership
- Conflict Resolution
Timeline
Investigator IV
Department of Family and Protective Services
09.2020 - Current
Contracts Specialist
Goodwill Industries of El Paso
05.2018 - 09.2020
City Carrier Assistant
United States Postal Service
09.2017 - 05.2018
Safety Specialist
Goodwill Industries of El Paso
04.2015 - 09.2017
Area Supervisor
Sunoco Logistics Crude Trucking
11.2013 - 03.2015
Investigator III
Department of Family and Protective Services
01.2006 - 10.2013
Probationary Police Officer
Lubbock Police Department
02.2005 - 12.2005
Investigator II
Department of Family and Protective Services
01.2003 - 01.2005
Correctional Officer IV
Texas Department Of Criminal Justice
08.1996 - 12.2002
First Sergeant
United States Army Reserve
02.1995 - Current
Bachelor of Arts - Human Services - Criminal Justice
Wayland Baptist University
Associate of Arts - Criminal Justice
South Plains College
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