Chris Cerrito
Medina
Summary
Detail-oriented professional with extensive experience in inside sales and client retention. Proven track record in managing customer inquiries and improving service delivery processes, contributing to increased sales and enhanced customer satisfaction.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Conviber
Medina
07.2022 - Current
- Managed customer inquiries and provided product information to enhance sales.
- Utilized CRM systems to track leads and manage customer interactions.
- Followed up on pending orders and inquiries in a timely manner.
- Worked in conjunction with outside sales representatives to maintain and grow product sales.
- Contributed ideas for improving internal processes related to sales operations.
Client Retention Specialist
Equity Trust
Westlake
08.2018 - 06.2022
- Provided personalized offers tailored specifically for each individual customer's needs.
- Followed up with clients to resolve concerns and gather actionable feedback.
- Collaborated with cross-functional teams to improve service delivery processes.
- Developed educational materials to enhance client understanding of available services and benefits.
- Generated reports on customer retention trends and performance metrics to inform strategic decisions.
Education
Associate of Applied Science - Microcomputer Systems Managament
Bryant & Stratton College
Cleveland, OH06-1998
Skills
- Client communication
- Report generation
- Documentation
- Microsoft office proficiency
- Problem-solving aptitude
- Attention to detail
- Time management
- Goal oriented
- Reliability
- Written communication
- Restock shelves
- Merchandising proficiency
Timeline
Inside Sales Representative
Conviber
07.2022 - Current
Client Retention Specialist
Equity Trust
08.2018 - 06.2022
Associate of Applied Science - Microcomputer Systems Managament
Bryant & Stratton College