Nancy Lawson

- Managed high-volume orders in a fast-paced setting while checking CRM records across multiple screens.

- Improved client onboarding by sending accurate, tailored product quotes within 24 hours of initial inquiry.

- Represented company at regional trade show, delivered product demos, and engaged prospects to build brand awareness.

- Coordinated with external B2B partners and internal factory teams to keep delivery schedules and production aligned.

- Supported marketing and product display efforts to strengthen visual presentation and message consistency at exhibitions.

• Scheduled 2,000 to 3,000 weekly caregiver hours, ensuring timely coverage for client needs. Assisted with supervisory duties by confirming schedules, reviewing availability, and tracking vacation or unavailability requests. Helped coordinate schedule changes with clients and family, handled inquiries, and monitored billing and pay rates. Entered updated information into system, prepared weekly reports, provided weekend backup support, and relayed employee concerns to HR.
• Coordinated caregiver schedules to align staff availability with client requirements, enhancing service delivery.
• Scheduled 2,000 to 3,000 weekly caregiver hours, ensuring timely coverage for client needs. Assisted with supervisory duties by confirming schedules, reviewing availability, and tracking vacation or unavailability requests.Helped coordinate schedule changes with clients and family, handled inquiries, and monitored billing and pay rates.Entered updated information into system, prepared weekly reports, provided weekend backup support, and relayed employee concerns to HR.
• Trained new schedulers on software tools and company policies for effective scheduling.

• Organized caregiver shifts to ensure timely service for clients.
• Coordinated caregiver and client schedules to enhance service delivery.
• Communicated with families to share updates and resolve concerns.
• Managed client intake process, gathering necessary information for effective care planning.

• Assisted students in completing financial aid forms, ensuring accurate submission and compliance with regulations. Timely collection of documents, completion, and ensuring accuracy of paperwork and financial aid files. Clarified student rights and responsibilities for each aid source, enhancing understanding and promoting informed decision-making. Award FSA funds based on information gained from the application. Perform verification of student data on FAFSA. Resolve conflicting information that may occur. Entrance counseling. Deferment information and form preparation. Second year funding. Bank deposits, Reconciled petty cash to verify expense accuracy, ensuring financial integrity and accountability., Conducted credit card reconciliation to confirm transaction accuracy., Completed exit paperwork for graduating students to ensure compliance., Coordinated graduation logistics to ensure smooth event execution..
• Advised students on financial aid options and processes.
• Assisted in completing FAFSA and other financial aid applications.
• Reviewed student files for eligibility and compliance with regulations.