Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AssistantManager

Chris Christiansen

Saint Paul,MN

Summary

With over 30 years of experience prioritizing exceptional customer service and effective communication, this dedicated and professional individual has a proven track record. Demonstrated abilities in managing high volumes of inquiries and efficiently resolving issues as a Clerk Typist and Housing Support Specialist. Seeking a Customer Service Rep position to utilize strong problem-solving skills and commitment to enhancing client experiences. Proactive and goal-oriented, excels in time management and problem-solving. Well-known for reliability and adaptability, with a swift capacity to learn and apply new skills. Fully committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clerk Typist 3

Ramsey County
10.2023 - 01.2025
  • Managed a high volume of daily phone inquiries, handling between 60 to over 100 calls related to SNAP, Cash, and Medical programs
  • Proposed accessible methods for clients to submit verifications, enhancing the client experience
  • Performed data entry tasks by updating client contact information and explaining scanning and processing delays
  • Provided clients with essential information about their financial workers
  • Fostered a personable communication style to accommodate clients unable to speak directly with their financial workers

Housing Support Specialist

Catholic Charities
10.2021 - 10.2023
  • Assisted clients with lockout situations, ensuring timely access to their accommodations
  • Managed guest check-ins and check-outs, maintaining accurate client records
  • Conducted regular security checks and facility rounds to ensure a safe environment
  • Monitored security cameras and documented findings in detailed reports

Clerk Typist 3

Ramsey County
06.2020 - 07.2021
  • Managed and organized a high volume of clerical tasks, ensuring efficient workflow and timely completion of assignments
  • Prepared, reviewed, and processed various documents and correspondence, maintaining accuracy and attention to detail
  • Provided exceptional customer service by responding to inquiries and resolving issues for internal and external clients
  • Utilized office software and equipment to input, retrieve, and update data, contributing to streamlined operations
  • Collaborated with team members to support departmental projects and updates on policies

Administrative Assistant

Minnesota Recovery Connection
01.2018 - 01.2020
  • Called recovering addicts/ alcoholics and checked up on their recovery
  • Suggested any resources if needed, such as where/when/time a meeting was
  • Input info from classes/reports into the database system
  • Issued/ validated parking permits
  • General office work, directing calls
  • Organizing pamphlets restocking Coffee cart

Education

Cosmetology - Hair/ Skin/ Nails

Empire Beauty School
Spring Lake Park, MN
03.2014

GED - General

Saint Paul Public Schools
Saint Paul, MN
12.2012

Skills

  • Empathy
  • Problem Solving
  • Communication
  • Active Listening
  • Multitasking
  • Attention to Detail
  • Computer Literacy
  • Multi-screens/ monitors
  • Conflict Resolution
  • Product Knowledge
  • Adapts easily
  • Exceptional Customer Service
  • Flexible
  • Rapid Resolution

Certification

  • Sexual Harassment / De-escalation training, Ramsey County, 2020-2021
  • De-escalation/ Sexual Harassment Training, Dorothy Day/ Higher Ground, 2022-2023

Languages

Spanish
Limited Working

Timeline

Clerk Typist 3

Ramsey County
10.2023 - 01.2025

Housing Support Specialist

Catholic Charities
10.2021 - 10.2023

Clerk Typist 3

Ramsey County
06.2020 - 07.2021

Administrative Assistant

Minnesota Recovery Connection
01.2018 - 01.2020

GED - General

Saint Paul Public Schools

Cosmetology - Hair/ Skin/ Nails

Empire Beauty School

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