Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Top 10 in VAPS the last 8 years
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Chris Cormier

Moses Lake,WA

Summary

Dynamic Master Technician and Store Manager at Safelite Auto Glass, recognized for exceptional customer service and team leadership. Proven track record in training and mentoring, enhancing operational efficiency, and maintaining safety protocols. Committed to continuous improvement, consistently exceeding performance targets while fostering strong customer relationships. Valid driver's license and strong work ethic.

Overview

13
13
years of professional experience

Work History

Master Technician

Safelite Auto Glass
06.2022 - Current
  • Learned safety protocols and best practices for equipment handling and maintenance.
  • Adapted quickly to new technologies and repair techniques during training sessions.
  • Participated in ongoing training programs to enhance technical skills and knowledge base.
  • Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
  • Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timelines.
  • Maintained a safe working environment by adhering to company safety protocols and industry best practices.
  • Helped train and mentor new hires to the BOB way of fitting.

Store Manager

Safelite Auto Glass
06.2021 - 06.2022
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, optimizing stock availability and reducing excess items.
  • Trained and mentored team members the BOB way of fitting.
  • Developed promotional strategies, enhancing customer engagement and driving sales growth.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Master Technician

Safelite Auto Glass
05.2015 - 06.2021
  • Built up a successful relationship with customers and commercial accounts.
  • Got involved with a local charity that Safelite has been part of for 8 years now.
  • Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
  • Helped train and mentor new hires per the BOB way of fitting

Master Trainer

Safelite Auto Glass
04.2014 - 06.2015
  • Mentored new hires, helping insure the BOB way of fitting.
  • Succeeded in all tasks set before me.
  • Was asked to move to Wenatchee to restart the mobile pro locating.

Technician

Safelite Auto Glass
10.2012 - 04.2014
  • Was hired as an assistant store manager.
  • Did opening and closing procedures daily.
  • Maintained records of maintenance activities, ensuring compliance with safety standards.
  • Trained new hires to help them grow and succeed.
  • Daily stock orders and receiving.

Education

High School Diploma -

Juanita High School
Kirkland, WA
06.1990

Skills

  • Strong communication skills
  • Team leadership experience
  • Continuous improvement mindset
  • Training and mentoring experience
  • Verbal and written communication
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Safety protocols and procedures
  • Safety awareness
  • Valid Driver's license

Accomplishments

I have won the Safelite Spirit award in 2015, 2016, 2017 and 2024.


Timeline

Master Technician

Safelite Auto Glass
06.2022 - Current

Store Manager

Safelite Auto Glass
06.2021 - 06.2022

Master Technician

Safelite Auto Glass
05.2015 - 06.2021

Master Trainer

Safelite Auto Glass
04.2014 - 06.2015

Technician

Safelite Auto Glass
10.2012 - 04.2014

High School Diploma -

Juanita High School

Top 10 in VAPS the last 8 years

Since Safelite started their VAPS program I have been in the top 10 in the country.

As of August of this year I am leading the country with an RPU of over $22.00.

And an attachment rate of 29.27%

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