Chris Daffron
Roseville,CA
Summary
Proven track record in enhancing member retention and resolving customer complaints effectively. Skilled in staff training and communication, with a strong focus on fostering positive relationships. Safety-oriented professional knowledgeable about guest relations, equipment safety, and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems.
Overview
22
22
years of professional experience
Work History
Gymnastics Manager
Extreme Gymnastics
Loomis, California
01.2025 - Current
- Managed daily operations of gymnastics programs and classes.
- Developed training schedules and lesson plans for staff.
- Supervised and trained coaching staff on best practices.
- Engaged with parents and athletes to address concerns effectively.
- Resolved customer complaints in a timely manner while maintaining professionalism.
Assistant Manager Aquatics
Lifetime Athletic Club
Roseville, California
08.2024 - 01.2025
- Supervised daily operations of fitness programs and club activities.
- Coordinated member engagement initiatives to enhance community involvement.
- Ensured compliance with health and safety regulations in facility operations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
Floor Manager
Gold Star Gymnastics
Sunnyvale, California
02.2010 - 06.2024
- Trained and mentored staff in safety protocols and teaching techniques.
- Managed customer inquiries and resolved concerns promptly.
- Developed training programs to enhance staff performance and engagement.
- Resolved customer complaints or escalated them as necessary for further resolution.
Owner
CR Blinds
Dallas, TX
01.2005 - 01.2009
- Managed daily operations and customer service for window treatment business.
- Coordinated installation schedules with clients and installation teams.
- Maintained financial records, including sales tracking and expense management.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Maintained relationships with existing clients by providing superior customer service.
Education
Bachelor of Arts - Kinesiology
Texas A&M-Commerece
Commerce, TX06-1998
Skills
- Staff training
- Member retention
- Customer engagement
- Effective communication
- Time management
- Lead generation
- Customer relationship management (CRM)
- Coaching and mentoring
Timeline
Gymnastics Manager
Extreme Gymnastics
01.2025 - Current
Assistant Manager Aquatics
Lifetime Athletic Club
08.2024 - 01.2025
Floor Manager
Gold Star Gymnastics
02.2010 - 06.2024
Owner
CR Blinds
01.2005 - 01.2009
Bachelor of Arts - Kinesiology
Texas A&M-Commerece