Summary
Overview
Work History
Education
Skills
Timeline
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Chris Dass

Canton,GA

Summary

Enthusiastic and driven Systems Engineer with proven track record of understanding and translating technical requirements to improve system accuracy and reliability. Expert in macOS and knowledgeable in a wide-variety of applications such as: Microsoft Office 365, Dropbox, Addigy, Adobe, and Unifi Site Manger for large-scale data management within distributed environments. Apple Certified Support Professional.

Overview

15
15
years of professional experience

Work History

Systems Engineer

Arobasegroup
09.2015 - Current
  • Provide technical support for hardware including: computers, mobile devices, and printers/copiers.
  • Install and maintain network infrastructure using UniFi hardware and software.
  • Implement network security equipment, including security cameras, setting up two-factor authentication, and antivirus software for networks supporting 80+ users.
  • Check-in with clients about existing systems and preferences to optimize updates and achieve success.
  • Install office hardware, complete software updates and assess security patches for optimized computer use.
  • Propose technical feasibility solutions for new system designs and suggest options for performance improvement of technical components.
  • Deliver helpdesk service and support to clients.

Barista

Starbucks Coffee
01.2009 - 09.2015
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained breakdown and cleaning of espresso machines, blenders, commercial coffee brewers, and other equipment.

Education

Bachelor of Arts - Communications

Kennesaw State University
Kennesaw, GA
05.2014

Skills

  • macOS Administration and Support
  • M365 Administration and Maintenance
  • Comfortable with Azure/Entra Administration
  • Network Administration and Maintenance using Unifi
  • Skilled at Desktop Troubleshooting and Diagnostics
  • GWS administration
  • Knowledgeable with DNS Record Entries
  • Experienced with Storage Virtualization (NAS)
  • ACSP certified

Timeline

Systems Engineer

Arobasegroup
09.2015 - Current

Barista

Starbucks Coffee
01.2009 - 09.2015

Bachelor of Arts - Communications

Kennesaw State University

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Chris Dass