Chris Diamond
Westerly
Summary
Results-driven Sportsbook Operations Manager with expertise in operational oversight, issue resolution, and customer relationship management. Proven ability to enhance patron experiences and ensure compliance with gaming regulations.
Overview
19
19
years of professional experience
Work History
Sportsbook Operations Manager
Mohegan Sun Casino In Connecticut
Uncasville
08.2021 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting patron relationships.
- Oversaw daily operations and ensured compliance with gaming regulations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Table Games Floor Supervisor
Mohegan Sun Casino
Uncasville
01.2007 - 08.2021
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Trained and mentored staff on game procedures and customer service standards.
- Established and maintained banks and table limits for each game.
Education
Bachelor of Science - Sports Management
University of Massachusetts
MA05-1997
Skills
- Operational oversight
- Issue resolution
- Customer relationship management
- Conflict resolution
- Time management
- Interpersonal communication
- Performance evaluation
Accomplishments
Mohegan Sun Employee of the Month
Timeline
Sportsbook Operations Manager
Mohegan Sun Casino In Connecticut
08.2021 - Current
Table Games Floor Supervisor
Mohegan Sun Casino
01.2007 - 08.2021
Bachelor of Science - Sports Management
University of Massachusetts