Virtual env - VMWare, RDS, HyperV, VirtualBox
Organized and dependable candidate successful at managing multiple priorities at a global enterprise level. Willingness to take on added responsibilities to meet individual and team goals.
Hi, I’m
Chris Dukes
IT Professional
Wingate,North Carolina
Summary
Overview
12
years of professional experience
3
years of post-secondary education
2
Languages
Work History
Asahi Kasei America
IT Analyst II
01.2019 - 04.2022
Job overview
- Performed Active Directory based account creation, administration, along with device purchasing/distribution, software licensing/install/configuration/demonstration, inventory and mobile device management services as needed.
- Provided consistent multi-domain support over a 2 year global level domain migration, incorporating data migration from local drives and in-house server-based drive paths to more secure cloud-based hybrid services (OneDrive).
- Maintained VPN connectivity of company devices to ensure consistent secure communication of company data and system updates.
- Researched/created training documentation/implemented new devices and technologies such as augmented reality production grade headsets (RealWear HMT-1).
- Coordinated and performed plant network infrastructure upgrades of Cisco switches, routers, and Palo-Alto Firewall.
- Worked with countless software and apps creating KB (Knowledge-Base articles in ServiceNOW to mitigate downtime troubleshooting uncommon issues (SharePoint, all versions of MS Office, PowerBI, AX4, AX2012, ServiceNOW ticketing system, etc.)
Decorative Specialties
Network Support Analyst
03.2018 - 01.2019
Job overview
- Troubleshot failed drives, warnings and unscheduled reboots.
- Managed software and hardware issues for end-users.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Led projects and analyzed data to identify opportunities for improvement.
Family Dollar
Technical Support Specialist
02.2015 - 03.2018
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Patiently walked individuals through basic troubleshooting tasks.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Miller Contracting Services
HVAC Technician
02.2012 - 02.2015
Job overview
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Calibrated equipment to achieve maximum efficiency.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
IDEAL Electrical
Electrician
01.2010 - 02.2012
Job overview
- Installed and wired electrical transformers, service panels and circuit breakers.
- Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Information Technology
08.2016 - 12.2019
University Overview
- Professional development completed in Computer Programming
- Awarded Cum Laude
Skills
Analytical and Critical Thinking
undefinedAccomplishments
Accomplishments
Eagle Scout, BSA
Software
Tools - SCCM Remote tools, LogMeIn, RDP, VNC (all versions)
Admin - AD, Azure, Exchange, M365, Intune, AirWatch, Adobe, OWA, ReQlogic, ExacqVision
Net - Putty, ISE (Cisco ID Serv Eng), NetDB, Palo Alto FW, Global Protect VPN, CUCM Unified CM Console, VoIP mgmnt)
Timeline
IT Analyst II
Asahi Kasei America
01.2019 - 04.2022
Network Support Analyst
Decorative Specialties
03.2018 - 01.2019
Colorado Technical University
Bachelor of Science from Information Technology
08.2016 - 12.2019
Technical Support Specialist
Family Dollar
02.2015 - 03.2018
HVAC Technician
Miller Contracting Services
02.2012 - 02.2015
Electrician
IDEAL Electrical
01.2010 - 02.2012
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English (Native)
Spanish (Proficient)