Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Work Availability
Languages
Hi, I’m

Chris Dukes

IT Professional
Wingate,North Carolina
Chris Dukes

Summary

Organized and dependable candidate successful at managing multiple priorities at a global enterprise level. Willingness to take on added responsibilities to meet individual and team goals.

Overview

12
years of professional experience
3
years of post-secondary education
2
Languages

Work History

Asahi Kasei America

IT Analyst II
01.2019 - 04.2022

Job overview

  • Performed Active Directory based account creation, administration, along with device purchasing/distribution, software licensing/install/configuration/demonstration, inventory and mobile device management services as needed.
  • Provided consistent multi-domain support over a 2 year global level domain migration, incorporating data migration from local drives and in-house server-based drive paths to more secure cloud-based hybrid services (OneDrive).
  • Maintained VPN connectivity of company devices to ensure consistent secure communication of company data and system updates.
  • Researched/created training documentation/implemented new devices and technologies such as augmented reality production grade headsets (RealWear HMT-1).
  • Coordinated and performed plant network infrastructure upgrades of Cisco switches, routers, and Palo-Alto Firewall.
  • Worked with countless software and apps creating KB (Knowledge-Base articles in ServiceNOW to mitigate downtime troubleshooting uncommon issues (SharePoint, all versions of MS Office, PowerBI, AX4, AX2012, ServiceNOW ticketing system, etc.)

Decorative Specialties

Network Support Analyst
03.2018 - 01.2019

Job overview

  • Troubleshot failed drives, warnings and unscheduled reboots.
  • Managed software and hardware issues for end-users.
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Led projects and analyzed data to identify opportunities for improvement.

Family Dollar

Technical Support Specialist
02.2015 - 03.2018

Job overview

  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Miller Contracting Services

HVAC Technician
02.2012 - 02.2015

Job overview

  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Calibrated equipment to achieve maximum efficiency.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.

IDEAL Electrical

Electrician
01.2010 - 02.2012

Job overview

  • Installed and wired electrical transformers, service panels and circuit breakers.
  • Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
  • Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
  • Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
  • Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.

Education

Colorado Technical University
Colorado Springs, CO

Bachelor of Science from Information Technology
08.2016 - 12.2019

University Overview

  • Professional development completed in Computer Programming
  • Awarded Cum Laude

Skills

Analytical and Critical Thinking

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Accomplishments

Accomplishments

Eagle Scout, BSA

Software

Virtual env - VMWare, RDS, HyperV, VirtualBox

Tools - SCCM Remote tools, LogMeIn, RDP, VNC (all versions)

Admin - AD, Azure, Exchange, M365, Intune, AirWatch, Adobe, OWA, ReQlogic, ExacqVision

Net - Putty, ISE (Cisco ID Serv Eng), NetDB, Palo Alto FW, Global Protect VPN, CUCM Unified CM Console, VoIP mgmnt)

Timeline

IT Analyst II
Asahi Kasei America
01.2019 - 04.2022
Network Support Analyst
Decorative Specialties
03.2018 - 01.2019
Colorado Technical University
Bachelor of Science from Information Technology
08.2016 - 12.2019
Technical Support Specialist
Family Dollar
02.2015 - 03.2018
HVAC Technician
Miller Contracting Services
02.2012 - 02.2015
Electrician
IDEAL Electrical
01.2010 - 02.2012
Availability
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Languages

English (Native)
Spanish (Proficient)
Chris DukesIT Professional
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