Chris Flournoy

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Trained new night auditors in audit procedures and customer service practices, enhancing team capability.

• Actively participated in safety drills and emergency response procedures, maintaining a safe environment for all passengers and crew members.
• Provided support to the Cruise Director in producing and executing high-quality evening shows, contributing to an entertaining atmosphere for all guests.
• Collaborated with other departments to create seamless guest experiences during special events and theme nights.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.

• Trained new team members and helped cultivate their skills as Assistant Cruise Directors, raising overall staff performance levels.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.

Elected to Liaison for Student Council Board in 2012.

• Phi Theta Kappa Member
• Student Council Board member
• Mascot Scholarship
• Extracurricular Activities: College Mascot and cheerlead