Matthew Tapp
Anchorage,AK
Summary
Recovery professional with over 10 years of executive leadership and crisis management experience in behavioral health. Committed to using personal experiences of struggle and long-term sobriety to empower others in addiction recovery. Demonstrates a strong capacity for empathy and a dedication to professional excellence. Focused on guiding individuals towards their recovery journeys while continuously pursuing personal growth.
Overview
7
7
years of professional experience
Work History
Night Auditor
Wildbirch Hotel
Anchorage, AK
10.2025 - Current
- Managed overnight operations and facility security, ensuring guest safety through effective decision-making and proactive crisis prevention.
- Utilized trauma-informed communication and de-escalation techniques to resolve late-night conflicts, fostering a secure and calm environment.
- Maintained precise documentation and financial oversight, supporting administrative continuity during critical overnight hours.
Special Projects Manager (Task Force)
Northwest x Southern Hospitality
Anchorage, AK
05.2024 - 10.2024
- Tailored property support to align with company principles and promote grassroots hospitality, enhancing local engagement.
- Delivered strategic solutions to address unique property challenges, facilitating seamless integration across the portfolio.
- Collaborated with property teams to identify sustainable growth opportunities, driving revenue generation.
- Developed and implemented initiatives that improved service quality and operational consistency.
- Facilitated collaborative environments to enhance operational efficiency and guest satisfaction.
- Optimized processes to enhance the overall guest experience, driving repeat business and loyalty.
- Analyzed market trends to provide insights and guidance on competitive positioning and revenue strategies.
General Manager
Baymont Inn and Suites
Anchorage, AK
06.2023 - 05.2024
- Directed all hotel operations to ensure smooth and efficient daily functions across all departments.
- Developed and implemented strategies to maximize profitability and competitiveness within the property's comp set.
- Monitored financial performance and analyzed metrics to identify revenue growth and cost optimization opportunities.
- Transformed customer service scores from negative levels to positive, increasing NPS from -75% to +60%, despite facing significant staffing challenges.
- Maintained strong guest relations by addressing concerns promptly and ensuring a high level of satisfaction.
- Conducted regular performance evaluations and implemented action plans to enhance team productivity.
- Collaborated with sales and marketing teams to increase bookings through targeted campaigns and strategic partnerships.
- Managed vendor relationships, negotiating contracts to maintain quality and cost-effective services.
General Manager of Operations
Roadway Inn Subway Conoco
McDermitt, NV
09.2022 - 06.2023
- Developed and implemented strategies to enhance operational efficiency and profitability across all businesses.
- Oversaw daily operations of hotel, gas station, and restaurant, ensuring seamless functionality and collaboration among all business units.
- Coordinated cross-departmental efforts to streamline processes, directly enhancing guest satisfaction and operational cohesion.
- Maintained compliance with brand standards for all entities, including operational, safety, and customer service protocols.
- Managed procurement processes, including ordering supplies and inventory control, achieving optimal cost efficiency and resource allocation.
- Addressed employee issues, including hiring, training, performance management, payroll, and labor cost control.
- Monitored financial performance, preparing detailed reports on revenue, expenses, and labor metrics for management review.
- Conducted regular property inspections to ensure cleanliness, safety, and adherence to brand expectations.
Front Office Manager, Director of Sales and Revenue Manager
Flying Saddle Resort
Jackson, WY
11.2021 - 09.2022
- Developed and executed strategic sales initiatives, driving revenue growth across all market segments.
- Streamlined revenue streams and optimized operational efficiencies, resulting in 20% revenue growth over five-year daily and monthly averages.
- Identified and developed new revenue opportunities through group bookings and partnerships with tour companies, benefiting both resort and restaurant operations.
- Implemented dynamic revenue management strategies, optimizing occupancy and pricing in alignment with demand.
- Maintained a competitive ADR by monitoring market trends and adjusting pricing strategies accordingly.
- Prepared detailed financial reports, tracking sales performance and identifying areas for improvement.
- Collaborated with marketing teams to design targeted campaigns, increasing brand visibility and bookings.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Assistant General Manager
Comfort Inn and Suites
Tulsa, OK
04.2019 - 11.2021
- Supervised daily operations of front desk and housekeeping teams to ensure seamless guest experiences.
- Monitored staff performance, coaching and motivating to boost productivity and team morale.
- Resolved guest complaints and concerns efficiently, ensuring satisfaction and retention.
- Conducted regular team meetings to align on goals, share updates, and clarify performance expectations.
- Ensured compliance with company policies, safety standards, and quality assurance protocols.
- Scheduled staff shifts to optimize coverage and accommodate fluctuating occupancy levels.
- Collaborated with maintenance teams to promptly resolve property issues and ensure upkeep.
Education
Bachelor of Human Services - Minor in Psychology
University of Alaska Anchorage (UAA)
Anchorage, AK03-2029
Skills
- Trauma-informed care
- Crisis de-escalation
- Human services theory
- Behavioral health documentation
- Conflict resolution
- Crisis management
- Behavioral health assessment
- Operational stability
- Team mentorship
- Safety and compliance
- Resource allocation
- Public relations
varrience aplication aproved
Alaska Department of Health | Variance ID: 20509
- State-Approved Eligibility: Granted a formal background check variance (under 7 AAC 10.930) by the Office of the Commissioner, authorizing employment within the healthcare field through August 2031.
- Regulatory Compliance: Successfully cleared the state’s comprehensive review process, confirming professional fitness to serve and associate with healthcare provider entities.
Timeline
Night Auditor
Wildbirch Hotel
10.2025 - Current
Special Projects Manager (Task Force)
Northwest x Southern Hospitality
05.2024 - 10.2024
General Manager
Baymont Inn and Suites
06.2023 - 05.2024
General Manager of Operations
Roadway Inn Subway Conoco
09.2022 - 06.2023
Front Office Manager, Director of Sales and Revenue Manager
Flying Saddle Resort
11.2021 - 09.2022
Assistant General Manager
Comfort Inn and Suites
04.2019 - 11.2021
Bachelor of Human Services - Minor in Psychology
University of Alaska Anchorage (UAA)