Crisis Intervention Advocate
Misty Adkinson
Santcuary, Inc.
Clarksville,TN
1
Certification
4
years of professional experience
Trauma-informed crisis intervention advocate skilled in safety planning, resource navigation, and accurate documentation. Supports clients in domestic violence and sexual assault situations with empathy, compassion, and steady, professional attitude and behavior. Motivated team member who collaborates to ensure the best outcomes for residents and service clients.
Work History
Night Auditor
2 Months- Checked in late arrivals and assigned rooms using front desk systems.
- Reconciled cash drawers, credit cards, and shift payments at overnight close.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
Crisis Intervention Advocate
4 Months- Provided trauma-informed crisis support for clients during domestic violence or sexual assault events.
- Assessed hotline callers to match them with appropriate resources and facilitate shelter acceptance.
- Recorded calls, client exits and returns, and items supplied to residents to maintain accurate documentation.
- Delivered emotional support to clients and residents through empathetic communication on the crisis hotline and in the emergency shelter.
- Collaborated with the team to ensure residents followed policy and procedure while in the emergency shelter.
- Conducted rounds to ensure security and safety at the emergency shelter.
Crisis Counselor
3 Years 4 Months- Assessed crisis severity through empathetic text-based communication and safety-focused questioning.
- De-escalated high-stress situations using active listening, validation, and calm intervention techniques.
- Collaborated with remote support teams to ensure consistent, timely crisis response.
- Escalated imminent risk concerns to supervisors and emergency resources following protocol.
- Maintained professional boundaries while delivering compassionate, nonjudgmental mental health support.
- Documented confidential case details accurately while maintaining compliance with service protocols.
- Guided texters toward appropriate coping strategies, grounding techniques, and immediate next steps.
Education
Master of Science - Human Services -Organizational And Social Services
Bachelor of Science - Human Services Administration
Skills
Crisis intervention
Trauma-informed
Hotline assessment
Emergency shelter practices
Safety planning
Documentation
Resource navigation
Active and reflective listening
Empathy and compassion
Team collaboration
Conflict resolution
Multicultural competence
Accomplishments
- Summa Cum Laude Graduate
- TAU Member
- NOHS Member
Certification
- Crisis Counseling Certificate
Education and Training
other,other
Timeline
Night Auditor
Days Inn By Wyndham
09.2026 - CurrentRead More
Crisis Intervention Advocate
Santcuary, Inc.
07.2026 - CurrentRead More
Crisis Counselor
Crisis Text Line in Conjunction With Purdue University Global
05.2022 - 09.2025Read More
Purdue University Global
Bachelor of Science from Human Services Administration
Read More
Purdue University Global
Master of Science from Human Services -Organizational And Social Services
Read More