Alexandria Oliver
Eau Claire,WI
Summary
Motivated professional with background in Youth Counseling. Experience includes development and implementation of effective counseling programs to promote positive youth development, crisis intervention, and group facilitation skills. Strengths include strong communication skills, ability to connect with diverse populations, and solution-focused approach to tackle complex issues. Previous work led to improved emotional well-being and enhanced life skills among youth.
Detail-oriented Night Auditor with expertise in financial management and customer service. Proven ability to ensure accurate audits while enhancing guest satisfaction. Skilled in financial analysis, account balancing, and front desk operations. Committed to fostering positive outcomes through teamwork and effective communication in fast-paced environments. Results-driven professional with extensive experience in night audit functions and youth counseling. Demonstrates effective decision-making and organizational multitasking abilities, ensuring financial accuracy and supporting youth development initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Auditor
Holiday Inn
Eau Claire, Wisconsin
12.2019 - Current
- Managed night audits and balanced daily financial transactions efficiently.
- Processed guest check-ins and check-outs during overnight shifts.
- Provided exceptional customer service by promptly addressing guest inquiries.
- Trained new staff on night audit procedures and operational systems.
- Monitored hotel occupancy rates while accommodating special requests from guests.
- Prepared detailed audit reports at shift end to ensure accuracy.
- Checked for discrepancies by reconciling cash drops with credit card transactions.
- Attended mandatory meetings, reporting issues directly to upper management.
Youth Counselor
Trinity Equestrian Center
Eau Claire, Wisconsin
06.2020 - 06.2026
- Facilitated equine-assisted activities to advance youth development and emotional support.
- Organized group sessions to improve social skills and teamwork.
- Guided structured youth programs for effective goal-setting and personal growth.
- Monitored behavioral progress, providing valuable insights to parents and guardians.
- Collaborated with staff to create a nurturing environment for participants.
- Supervised youth activities ensuring safety and organization.
- Implemented behavior modification programs to minimize disruptive behaviors.
- Developed coping strategies enhancing client functionality in social contexts.
- Led group discussions to enhance communication and social skills among youth.
- Collaborated with staff to organize workshops focusing on personal development.
- Helped clients develop social skills needed for successful interactions with peers.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Documented actions and incidents associated with youth program participants.
- Assisted clients in developing coping strategies for managing stressors.
- Planned guidance and counseling programs to meet identified priorities and program objectives.
- Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
Education
Bachelor - Social Work
University of Wisconsin, Eau Claire
Eau Claire, WI01-2020
Skills
- Night audit functions and procedures
- Account audits and reviews
- Transaction auditing processes
- Payment processing and cash handling
- Charge posting accuracy
- Guest check-in/out
- Revenue balancing strategies
- Account balancing techniques
- Bookkeeping practices and techniques
- Compliance with policies and regulations
- Collaborative teamwork skills
- Effective decision making
- Organizational multitasking abilities
- Training staff effectively
- Expertise in hospitality services
- Customer support services
- Communication skills, oral and written
- Crisis intervention
- Youth mentorship
- Record management
- Team collaboration
- Conflict resolution
- Problem solving
- Program development
- Goal setting
- Emotional support
- Youth crisis tactics
- Youth behavior management
- Parent and caregiver rapport
- Behavior modeling
- Recreational activities
- Skill building
- Life skills training
- Positive reinforcement
- Paperwork and reporting
- Youth rapport building
- Youth guidance
- Program planning
- Youth mentoring
- Empathy development
- Crisis management
- Youth advocacy
- Mediation
- Learning disability awareness
- Mindfulness techniques
- File and record keeping
Certification
- CPR Certified
Timeline
Youth Counselor
Trinity Equestrian Center
06.2020 - 06.2026
Night Auditor
Holiday Inn
12.2019 - Current
Bachelor - Social Work
University of Wisconsin, Eau Claire