Whitnie Mortimer
Deerfield Beach,FL
Summary
Dynamic professional with extensive experience in customer service and financial reporting, notably as a Night Auditor at Boca Suites Deerfield Beach Hotel. Proven ability to streamline operations and enhance guest relations while maintaining accuracy in cash handling and night audit processes. Strong team collaborator with a commitment to excellence and problem-solving.
Overview
10
10
years of professional experience
Work History
Night Auditor
Boca Suites Deerfield Beach Hotel
Deerfield Beach, FL
04.2021 - 01.2026
- Managed front desk operations, providing exceptional guest service.
- Monitored security protocols during night shifts, ensuring guest safety and property security.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Crew Member
Chipotle
Boca Raton, FL
01.2021 - 04.2021
- Assisted in food preparation and assembly for customer orders, ensuring quality and speed.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Followed procedures for food safety and sanitation, minimizing risks of contamination.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Assistant Manager
Family Dollar
Pompano Beach, FL
02.2018 - 12.2019
- Trained new employees on store protocols, enhancing team performance and customer service.
- Monitored cash handling procedures, ensuring accuracy during transactions and reducing errors.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Sales Representative
Elegant Beauty Supplies
Deerfield Beach, FL
04.2016 - 12.2017
- Assisted customers in product selection, providing expert advice on beauty supplies and techniques.
- Processed customer transactions accurately using point-of-sale systems to ensure smooth checkouts.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Educated customers on product usage and benefits, promoting upselling opportunities effectively.
- Assisted in merchandising displays, contributing to an appealing store atmosphere that attracts customers.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Sales Floor Associate
Target
Deerfield Beach, FL
12.2015 - 01.2016
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained organized sales floor, ensuring appealing product displays and cleanliness.
- Provided support during promotional events, enhancing customer engagement and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FLSkills
- Night audit processes
- Cash handling
- Customer service
- Front desk operations
- Payment processing
- Inventory management
- Guest relations
- Food safety standards
- Problem-solving
- Strong work ethic
- Night audit reports
- Punctual and dependable
- Teamwork and collaboration
- Reservations
- Guest services
- Posting charges
- Night audit procedures
- Reception management
- Credit and cash payments
- Charge posting
Timeline
Night Auditor
Boca Suites Deerfield Beach Hotel
04.2021 - 01.2026
Crew Member
Chipotle
01.2021 - 04.2021
Assistant Manager
Family Dollar
02.2018 - 12.2019
Customer Service Sales Representative
Elegant Beauty Supplies
04.2016 - 12.2017
Sales Floor Associate
Target
12.2015 - 01.2016
High School Diploma -
Deerfield Beach High School