Aisha Jordan
Lithia Springs,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor
My Place Hotels
10.2022 - Current
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Monitored hotel's budget and financial records
- Oversaw night auditing of daily room occupancy and hotel revenue
Remote Customer Service Agent
Wipro
06.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped over 30+ customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Agent
Agero
Atlanta, GA
03.2019 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Addressed customer account discrepancies and concerns.
Education
High School Diploma -
Hanover High School
2015
Skills
- Revenue Monitoring
- Account Reconciliation
- Audit Reporting
- Verbal and Written Communication
- Clerical Support
- Sales and Marketing
- Safety Awareness
- Financial Management
- Profits and Losses Tracking
- Customer and Client Relations
- Active Listening
- Electronic Document Management System
- Account balancing
Accomplishments
- Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
- Received outstanding score ratings above 90% from guest surveys due to professionalism, exceptional service and quick response times.
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
Certification
- Basic Life Support Adult & Children(BLS) , American Red Cross - exp. 2024
Additional Information
- COURSEWORKIntroduction to ITOnline 2023 Computer data, cyber
Timeline
Night Auditor
My Place Hotels
10.2022 - Current
Remote Customer Service Agent
Wipro
06.2021 - 03.2022
Customer Service Agent
Agero
03.2019 - 09.2021
High School Diploma -
Hanover High School