Chris Folmsbee
Centralia,IL
Summary
Service manager with more than 10 years of experience in automotive operations, customer repair intake, warranty processing, and vendor management. Skilled in scheduling technicians, resolving service concerns, and keeping estimates, invoices, and service records accurate to support efficient shop performance.
Overview
16
16
years of professional experience
Work History
General Manager
Fox Elite Tow
Centralia, Illinois
07.2026 - 09.2026
- Managed daily towing operations for the Fox Elite Tow roadside response team.
- Scheduled drivers and coordinated tow assignments across service requests.
- Resolved customer inquiries and service concerns through effective communication by phone and in person.
- Ensured fleet readiness and coordinated vehicle maintenance with repair vendors to minimize downtime.
- Updated dispatch logs and service records for accurate job tracking.
- Facilitated communication with police, lots, and customers to streamline vehicle impound release process.
Service Manager
Pennington Ford
Centralia, Illinois
12.2020 - 07.2026
- Supervised Ford service department operations and customer repair intake
- Coordinated technician schedules, workflow, and repair order priorities
- Resolved customer concerns regarding maintenance, repairs, and timelines
- Addressed customer complaints promptly in a timely manner.
- Reviewed estimates, invoices, and warranty documentation for accuracy
- Supported factory warranty processes and vehicle service compliance
- Developed and maintained relationships with customers, vendors, and suppliers.
Purchasing Manager
Jarcoinc
Salem, IL
09.2015 - 12.2020
- Negotiated pricing and terms with vendors.
- Sourced and evaluated potential vendors to meet procurement needs.
- Processed purchase orders through company procurement systems to ensure timely delivery.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Cultivated supplier relationships to enhance Jarcoinc purchasing operations.
- Monitored inventory levels and replenishment needs.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Maintained records for sourcing, orders, and supplier files.
QC Inspector Coordinator
Egyptian Concrete
Salem, IL
06.2010 - 05.2015
- Coordinated quality inspections across Egyptian Concrete production and site activities.
- Reviewed inspection checklists for concrete, formwork, and reinforcement compliance.
- Verified concrete samples, slump tests, and curing records.
- Prepared QC reports for production teams and management review.
- Monitored batch tickets, material certificates, and delivery documents.
- Maintained quality records and organized compliance files for Egyptian Concrete.
- Performed quality control inspections on incoming and outgoing products to ensure compliance with established standards.
- Conducted in-process product inspections, including visual and dimensional checks, to ensure conformance to customer specifications.
Education
High School Diploma -
Centralia High School
Centralia, IL05-2001
Some College (No Degree) - Civil Engineering / General Studies
Kaskaskia College
Centralia, ILSkills
- Dispatch coordination
- Fleet management
- Service scheduling
- Warranty processing
- Service management
- Vendor management
- Customer service
- Forklift operation
- Overhead crane operation
Timeline
General Manager
Fox Elite Tow
07.2026 - 09.2026
Service Manager
Pennington Ford
12.2020 - 07.2026
Purchasing Manager
Jarcoinc
09.2015 - 12.2020
QC Inspector Coordinator
Egyptian Concrete
06.2010 - 05.2015
High School Diploma -
Centralia High School
Some College (No Degree) - Civil Engineering / General Studies
Kaskaskia College