Experienced General Manager with strengths in operations management, team leadership, and process improvement. Skilled in budget forecasting, DOT compliance, and effective communication to streamline daily operations and support efficient, high-performing teams.
Overview
29
29
years of professional experience
Work History
General Manager
Premier Transportion
Chicopee, Massachusetts
04.2019 - Current
Formulated strategic initiatives to position company for sustainable growth in a competitive market.
Managed budget allocations to align resources with operational needs and maintain cost efficiency.
Implemented streamlined processes to enhance service delivery and operational effectiveness.
Oversaw daily operations to ensure efficiency and productivity across all departments.
Supervised dispatch, routing, and driver schedules across shifting demands.
Conducted hiring, training, and coaching sessions for supervisors, drivers, and support staff to enhance team performance.
Implemented safety rules and ensured compliance with DOT regulations and company operating procedures across all operations.
Cultivated vendor relationships to secure favorable pricing on supplies and materials.
Operations Manager
New England Motor Freight
West Springfield
08.1997 - 03.2018
Managed daily motor freight operations across dispatch, dock, and driver schedules.
Coordinated shipment flow with terminals, customers, and transportation vendors.
Monitored freight paperwork, routing updates, and delivery status for New England Motor Freight.
Supervised warehouse and fleet teams during loading, unloading, and staging activities.
Resolved service issues with drivers, dispatchers, and customer accounts.
Reviewed operational reports, billing records, and freight documentation for accuracy.
Enforced safety procedures, shipping rules, and company operating standards.