CHRIS FRANK
Gilbert,AZ
Summary
UX Design Lead (AI Products)Passionate human-centered UX Design Lead with 25 years of experience delivering complex, enterprise digital products across the full design lifecycle (discovery through iteration). Collaborative partner to product, engineering, and business teams, designing AI-informed and decision-support workflows to translate complex system capabilities into clear, trustworthy user experiences. Focused on creating intuitive, impactful, and future-ready digital products, with a proven ability to translate complex business requirements into usable, accessible, and scalable UX solutions that drive user adoption and business value.
Overview
30
30
years of professional experience
Work History
UX UI Design Lead
TQL (Total Quality Logistics)
07.2025 - 03.2026
- TRAX application re-design and modernization
- TQL TRAX is a free, web-based portal and mobile app designed for customers to quote, book and manage (including real-time tracking, instant quoting for FTL and LTL, document management, and performance reporting.) freight shipments 24/7/365.
- Led end-to-end UX for complex operational workflows, from discovery and definition through validation and design handoff.
- Designed decision-support and guidance patterns to help users complete tasks accurately and efficiently within high-volume workflows.
- Defined system states, edge cases, and error-handling UX within high-fidelity Figma prototypes to support clarity and user confidence.
- Collaborated closely with product and engineering partners to review usability findings and refine workflows prior to development.
Senior Solution Specialist
Deloitte, Inc
01.2021 - 04.2025
- Projects:
- Lockheed Martin / UX Design Lead 2024 - 2025
- Designed and validated complex workflows in a highly regulated, security-sensitive enterprise environment.
- Conducted usability testing to evaluate task success, clarity, and use comprehension across critical workflows.
- Partnered with engineering and stakeholders to align UX patterns with system constraints, permissions, and data integrity requirements.
- Documented design decisions and usability findings to support stakeholder alignment and iterative refinement.
- DOD DOT&E / Designer 2023
- Performed dual role working closely with both the Communications and Knowledge Management teams. For Communications team, created art posters that were framed and hung in the hallways of the Pentagon. For Knowledge Management, collaborated to re-design their Intranet site to improve staff awareness of important DOD DOT&E information and events.
- Your Texas Benefits / UX/UI Designer 2023
- Designed site pages collaborating with and taking direction from design lead. Was also given the task of updating the UX/UI for the Apply section to improve the customer’s application process for benefits.
- Texas Support Beacon / UX Design Lead 2023
- Re-designed the State of Texas Support Beacon child support tracking application site. Worked closely with Tableau Dev Team and providing UX leadership.
- Western Alliance Bank / UX/UI Designer 2022
- Designed feature pages for Western Alliance Bank’s Corporate Trust section of their desktop banking site. Initiated and conducted team meetings to review design progress. Provided design leadership when reviewing and participating in screen sharing design work sessions with other UI designers, developers and product content owners.
- Amazon / UX Designer Lead 2022
- Assigned to create Events feature for Encompass DEI section of Amazon’s AtoZ employee mobile app. Also created Admin-side user portal (accessible from Encompass), and evaluated Amazon’s current CMS platform to recommend new functionality where needed. Worked closely with Amazon team to create wireframes and hi-fidelity prototypes.
- City of Boston Employee Orientation / Designer 2022
- Created orientation Powerpoint document for inform new city of Boston employees on available resources and benefits provided. Added iconic visuals throughout of Boston’s unique past and present to inspire as well as educate.
- VA Cybersecurity Innovation Program / Designer 2021 – 2022
- Joined Deloitte’s Veterans Affairs team to design new brand guidelines and accompanying communications materials for internal use by VA client.
- SOCIUM / UX/UI Designer 2021
- I was a part of the UX Design Team, where we provided design direction to the Development team on the SOCIUM application. I created application screen design solutions, developed UX research diagrams for synthesizing user feedback from user workshops that were conducted. Also worked on designing future user feedback workshop sessions.
UX Interactive Designer
Quadmark
08.2018 - 02.2020
- Using Articulate, designed and developed web-based interactive training modules/presentations and communications materials for clients like Samsung, Google and HP. Collaborated closely with content writers and video/animation teams to achieve client deliverables.
State of Ohio - Dept of Admin. Services
03.2017 - 06.2018
- Concepted, designed and built portal style website for the Governor’s Office for Early Childhood Development
- Built site using Adobe Dreamweaver and Bootstrap framework (coded all HTML, CSS, and implemented JS where needed)
J.P. Morgan / Asset Management
06.2015 - 08.2016
- Involved in entry and exit story card reviews
- Embedded in the Agile build line as a UX designer
- Designed responsive layouts for OWCS (CMS) build team
- Collaborated with UX team to conceive, strategize, iterate, and develop web based solutions
Nationwide Insurance - Digital Marketing
09.2014 - 04.2015
- Designed UI components for mobile, tablet and desktop devices
OCLC - Online Computer Library Center
04.2014 - 07.2014
- Designed visual marketing materials and info graphics for sliders and banner ads
- Created and built web pages using Adobe CQ (CMS)
Cardiox Corporation
05.2013 - 01.2014
- Working closely with CEO, created sales guides, marketing brochures, and packaging for medical start-up company.
Ohio State University Development
08.2012 - 04.2013
- Designed marketing communications materials (print and web) for former OSU Alumni and donors.
Blue Diesel
06.2011 - 04.2012
- Performed front-end UX/UI iPad development. Concept strategy and development, storyboarding, graphic design. Worked on the lead front-end creative team.
Victoria’s Secret, Visual Merchandising
07.2010 - 02.2011
- Production designer for store interior print applications.
InVentiv Health/GSW
01.2009 - 02.2010
- Designed print, web, packaging for pharmaceutical clients
WD Partners
10.2008 - 01.2009
- Designed environmental graphic for interior and exterior retail applications
The Ohio State University Medical Center
01.2001 - 01.2008
- Working in the Communications & Marketing Department, I developed marketing materials including brochures, charitable event promotions, direct mail, monthly/quarterly publications. Art directed photo shoots, and oversaw print production.
Retail Design Group, Columbus, OH
01.1998 - 01.2001
- Designed corporate identity and graphics for interior retail environments. Created in-house marketing materials and collaborated with design team for client presentations.
Graphic Designer
LEXIS-NEXIS
01.1996 - 01.1997
- Created internal promotional materials. Collaboration with in-house clients, worked within budget constraints, and monitored print production.
Education
Associates Degree - Visual Communications
Sinclair Community College
Dayton, OH01.1996
Skills
- Adobe Creative Suite, Figma (complex workflow prototyping, design systems), Sketch, XD, Articulate Storyline/Rise, PowerPoint, Microsoft Power BI
- AI-informed UX design: structured input and prompt design, output clarity, feedback loops, and error-state UX
- Human-in-the-loop and governance-aware UX design for enterprise systems
- UX success metrics: task success, time-on-task, usability outcomes, and iterative improvement
Websites
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
UX UI Design Lead
TQL (Total Quality Logistics)
07.2025 - 03.2026
Senior Solution Specialist
Deloitte, Inc
01.2021 - 04.2025
UX Interactive Designer
Quadmark
08.2018 - 02.2020
State of Ohio - Dept of Admin. Services
03.2017 - 06.2018
J.P. Morgan / Asset Management
06.2015 - 08.2016
Nationwide Insurance - Digital Marketing
09.2014 - 04.2015
OCLC - Online Computer Library Center
04.2014 - 07.2014
Cardiox Corporation
05.2013 - 01.2014
Ohio State University Development
08.2012 - 04.2013
Blue Diesel
06.2011 - 04.2012
Victoria’s Secret, Visual Merchandising
07.2010 - 02.2011
InVentiv Health/GSW
01.2009 - 02.2010
WD Partners
10.2008 - 01.2009
The Ohio State University Medical Center
01.2001 - 01.2008
Retail Design Group, Columbus, OH
01.1998 - 01.2001
Graphic Designer
LEXIS-NEXIS
01.1996 - 01.1997
Associates Degree - Visual Communications
Sinclair Community College
CONTINUAL EDUCATION & EMERGING SKILLS
- Generative AI in UX: Leveraging tools like Figma Make for ideation, prototyping, and content creation.
- Agentic AI & Prompt Engineering: Exploring autonomous AI agents for task automation and user-centered workflows.
- Conversational UX Design: Designing natural, context-aware chat and voice interfaces using platforms like Voiceflow and Rasa.
- Ethical & Human-Centered AI: Studying responsible AI practices, bias reduction, and transparent design frameworks.
- Behavioral & Cognitive UX: Applying psychology principles to drive engagement and user habits.
- Data-Informed Design: Using analytics and experimentation (A/B testing, Mixpanel) to guide UX decisions.