Chris Freeman
Villa Rica,GA
Summary
Versatile Division Manager bringing a 20+ year career in Leader ship and Business Management. Dynamic leader and analytical problem-solver with a keen understanding of team needs. Remarkable strength of vision with extensive experience in performance and productivity improvements.
Overview
33
33
years of professional experience
Work History
General Manager
Jacks Family Resturant
Hiram, GA
08.2024 - Current
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Supervised employees through planning, assignments, and direction.
District Leader
GPS Hospitality DBA Burger King
Atlanta, GA
12.2021 - Current
- Supervised team of 300+ personnel, as well as 25 managers, delivering effective and consistent job training.
- Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects.
- Set and monitored division-wide policies, procedures and cultural standards.
- Managed recruitment and hiring of highly-qualified candidates to fill General Management and Assistant Management vacancies.
- Established and managed yearly budgets of up to $10 million.
- Promoted improvements to cost-controls, quality assurance and waste reduction.
- Accomplished profit and loss goals with successful YOY profits for the region 6 out of 7 years.
- Supported sales team members to drive growth and development.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Trained, managed and motivated employees to promote professional skill development.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
Division Manager
Schuster Enterprises DBA Burger King
Columbus, GA
09.2002 - 05.2022
- Supervised team of 200 personnel, delivering effective and consistent job training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects.
- Promoted improvements to cost-controls, quality assurance and waste reduction.
- Supervised and facilitated team meetings to alleviate issues and challenges stalling progress of transformation projects.
- Coached, developed and motivated team to achieve revenue goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Assistant Store Manager
Taco Bell Restaurant
Huntsville , AL
01.1999 - 08.2001
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Sales Manager
Better Body Nutrition
Montgomery, AL
06.1995 - 06.1999
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Catapulted in sales over a 3 yr period that began with 200k in revenue yearly, ended up resulting in $ 1m in yearly revenue.
Sergeant
Army National Gaurd
Panama City, FL
08.1991 - 08.1997
- Requisitioned, received, stored and documented unit equipment and supplies.
- Led operational planning teams to address field and base concerns with minimal delays.
- Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Associate of Arts - Liberal Arts And General Studies
Gulf Coast College
Panama City, FLSkills
- Sales and marketing expertise
- Operations planning
- Financial administration
- Profit and loss analysis
- Compelling leadership skills
- Recruiting and hiring
- Multidisciplinary team leadership
Timeline
General Manager
Jacks Family Resturant
08.2024 - Current
District Leader
GPS Hospitality DBA Burger King
12.2021 - Current
Division Manager
Schuster Enterprises DBA Burger King
09.2002 - 05.2022
Assistant Store Manager
Taco Bell Restaurant
01.1999 - 08.2001
Sales Manager
Better Body Nutrition
06.1995 - 06.1999
Sergeant
Army National Gaurd
08.1991 - 08.1997
Associate of Arts - Liberal Arts And General Studies
Gulf Coast College
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