Chris Giffel
Summary
Adept at blending superior troubleshooting skills with exceptional customer relations, I excelled at AT&T Mobility by being in the top 1% for resolve rate, showcasing my ability to satisfy customers and exceed sales targets. My technical support proficiency and knack for fostering positive interactions underline my achievements, making me a valuable asset to any team.
Overview
19
19
years of professional experience
Work History
Premier Service Consultant
AT&T Mobility
05.2023 - Current
- Worked one on one with customers to fix billing and sales issues
- Top 1% company-wide for Resolve Rate Satisfying customers and preventing callbacks.
- Surpassed team sales objectives by consistently achieving and exceeding targets.
Premise Technician
AT&T
03.2009 - 06.2023
- Maintained company vehicle and company equipment.
- Installed and Repaired Fiber Optics and Copper High Speed internet and VoIP service.
- Installed and Repaired Uverse Tv and Directv.
- Climbed Poles, Pulled and Terminated Cat5, Cat6,Coax and Fiber Optic
Sales Associate
Gordon Food Service
08.2007 - 03.2009
- Freezer and Deli Department Lead
- Headed multiple upgrade projects
- Actively engaged with customers, fostering positive interactions and building lasting relationships.
- Addressed customer inquiries and effectively resolved complaints to ensure satisfaction.
- Responsible for accepting stock deliveries and maintaining inventory accuracy.
- Assumed responsibility for opening and closing store operations, ensuring seamless execution of daily activities.
Overnight Freight Team Associate
Home Depot
01.2006 - 08.2007
- Paint Department Lead
- Third Shift Special projects coordinator
- Operated Machinery Unloading and loading semi trucks
Stocker
VG's Grocery
06.2005 - 01.2006
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Davison High School
Davison, MIBusiness
Charles Stewart Mott Community College
Flint, MISkills
- Customer Relations
- Technical Support
- Networking
- Complaint resolution
- Sales expertise
- Dispute Resolution
- Network configuration
- Hand-tool proficiency
- Superior troubleshooting skills
- Customer service experience
- Troubleshooting and resolution
- Wireless Networking
Timeline
Premier Service Consultant
AT&T Mobility
05.2023 - Current
Premise Technician
AT&T
03.2009 - 06.2023
Sales Associate
Gordon Food Service
08.2007 - 03.2009
Overnight Freight Team Associate
Home Depot
01.2006 - 08.2007
Stocker
VG's Grocery
06.2005 - 01.2006
High School Diploma -
Davison High School
Business
Charles Stewart Mott Community College
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