MANUEL MOREIRA
North Miami,FL
Summary
Highly effective and Experienced Sales Manger with over 6+ years of exceeding sales and targets looking for an opportunity to grow and motivate sales agents. My goal is to obtain employment with a company that promotes quality products and services with opportunities to grow within the company.
Overview
10
10
years of professional experience
Work History
PREMIER SERVICE CONSULTANT
AT&T Call Center
Miami, FL
10.2022 - 12.2025
- Discussed options with clients and determined appropriate plans.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Met sales goals by always recommending products that customer needs or may need
- Kept track of all promotions going on that the company has in order to meet sales quota and even to exceed my sales targets
Sales Manager
West Marine
North Miami Beach, FL
09.2018 - 10.2022
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Leading sales teams to exceed sales target and company goals.
- Recruiting, Hiring, and Training team members
- Evaluating and adjusting performance and developing incentives that drive sales
- Created weekly, monthly, and yearly sales plan.
- Responsible for selling a wide variety of products.
- Managed merchandise, inventory, and planograms.
- Maintained knowledge of current policies and promotions and responded to any customer inquiries.
Sales Agent
Foot Locker
Aventura, FL
02.2017 - 09.2018
- Maintained stock inventory, managed planograms and floor appearance
- Ensure the company surpassed sales quota and customers needs were met
- Contribute to teams success by exceeding individual sales target
- Handle end of the day sales by closing all registers
- Maintained knowledge of current promotions and current inventory to promote sales growth
Assistant
Xenas Insurance Agency
North Miami, FL
01.2016 - 09.2017
- Assisted manager in all aspects of business operations.
- Greeted clients in with friendliness and professionalism.
- Prepared proper narratives on operations losses, and exposure
- Review policies for accurate coverage, premiums, and incentives
- Participated in sales to provide quality customer service and grow clientele
Education
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL05-2018
Skills
- Bilingual in English and Spanish
- Advising, Coaching, with strong empathetic skills
- Proficient sales ethic, negotiation, and startegic thinking
- Strong knowledge using technology
- Demonstrate high level of management skills
- Complaint resolution
- Sales expertise
- Technical Support
- Issue Resolution
Timeline
PREMIER SERVICE CONSULTANT
AT&T Call Center
10.2022 - 12.2025
Sales Manager
West Marine
09.2018 - 10.2022
Sales Agent
Foot Locker
02.2017 - 09.2018
Assistant
Xenas Insurance Agency
01.2016 - 09.2017
High School Diploma -
Alonzo And Tracy Mourning High School