MANUEL MOREIRA
North Miami,FL
Summary
Highly effective and Experienced Sales Manger with over 6+ years of exceeding sales and targets looking for an opportunity to grow and motivate sales agents. My goal is to obtain employment with a company that promotes quality products and services with opportunities to grow within the company.
Overview
10
10
years of professional experience
Work History
PREMIER SERVICE CONSULTANT
AT&T Call Center
10.2022 - 12.2025
- Discussed options with clients and determined appropriate plans.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Met sales goals by always recommending products that customer needs or may need
- Kept track of all promotions going on that the company has in order to meet sales quota and even to exceed my sales targets
Sales Manager
West Marine
09.2018 - 10.2022
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Leading sales teams to exceed sales target and company goals.
- Recruiting, Hiring, and Training team members
- Evaluating and adjusting performance and developing incentives that drive sales
- Created weekly, monthly, and yearly sales plan.
- Responsible for selling a wide variety of products.
- Managed merchandise, inventory, and planograms.
- Maintained knowledge of current policies and promotions and responded to any customer inquiries.
Sales Agent
Foot Locker
02.2017 - 09.2018
- Maintained stock inventory, managed planograms and floor appearance
- Ensure the company surpassed sales quota and customers needs were met
- Contribute to teams success by exceeding individual sales target
- Handle end of the day sales by closing all registers
- Maintained knowledge of current promotions and current inventory to promote sales growth
Assistant
Xenas Insurance Agency
01.2016 - 09.2017
- Assisted manager in all aspects of business operations.
- Greeted clients in with friendliness and professionalism.
- Prepared proper narratives on operations losses, and exposure
- Review policies for accurate coverage, premiums, and incentives
- Participated in sales to provide quality customer service and grow clientele
Education
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL05-2018
Skills
- Bilingual in English and Spanish
- Advising, Coaching, with strong empathetic skills
- Proficient sales ethic, negotiation, and startegic thinking
- Strong knowledge using technology
- Demonstrate high level of management skills
- Complaint resolution
- Sales expertise
- Technical Support
- Issue Resolution
Timeline
PREMIER SERVICE CONSULTANT
AT&T Call Center
10.2022 - 12.2025
Sales Manager
West Marine
09.2018 - 10.2022
Sales Agent
Foot Locker
02.2017 - 09.2018
Assistant
Xenas Insurance Agency
01.2016 - 09.2017
High School Diploma -
Alonzo And Tracy Mourning High School