Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Glenn

Rushville,IN

Summary

Versatile professional with a proven track record in account management and architectural design, notably at Kloeckner Metals. Excelled in enhancing client satisfaction and streamlining processes, leveraging skills in customer service and 3D modeling. Demonstrated exceptional teamwork, achieving high client retention and project success without exceeding a numerical percentage.

Overview

15
15
years of professional experience

Work History

Account Manager

Kloeckner Metals
10.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Streamlined internal processes for better efficiency in account management tasks.

Architectural Designer

AI Innovations
07.2016 - 09.2019
  • Worked closely with multi-disciplinary team to design business signs for various businesses.
  • Developed comprehensive construction documents to ensure accurate execution of architectural concepts during the building process.
  • Improved overall project outcomes by utilizing advanced software tools for 3D modeling, rendering, and virtual reality presentations.
  • Designed blueprints of signs for production to use during the building signs.
  • Figured materials and costs associated with building each individual sign and entered all material into our system.

General Warehouse Worker

Kloeckner Metals
04.2011 - 07.2016
  • Received and processed warehouse orders using handheld scanner.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.

General Warehouse Worker

Williams Industries Inc.
07.2009 - 04.2011
  • Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
  • Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
  • Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
  • Contributed to on-time order fulfillment by consistently meeting or exceeding pick accuracy rates.

Education

High School Diploma -

Rushville Consolidated High School
Rushville
06-2008

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Customer Satisfaction
  • Customer Relationships
  • Goal-Oriented
  • Sales Development
  • Issue Resolution
  • Goals and performance

Timeline

Account Manager

Kloeckner Metals
10.2019 - Current

Architectural Designer

AI Innovations
07.2016 - 09.2019

General Warehouse Worker

Kloeckner Metals
04.2011 - 07.2016

General Warehouse Worker

Williams Industries Inc.
07.2009 - 04.2011

High School Diploma -

Rushville Consolidated High School

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Chris Glenn