Family is my #1 concern, always will be
Chris Goodhart
Broken Arrow,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
33
33
years of professional experience
Work History
Customer Support Specialist
Master Packaging Inc.
04.2023 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
Loss Mitigation Specialist
Gateway Mortgage Group, LLC
04.2020 - 04.2023
- Remained updated with latest information related to mortgage products and services being offered.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
Travel Specialist
Cxloyalty
01.2019 - 04.2020
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Retention Supervisor
DISH
08.2018 - 01.2020
- Documented performance review schedule and monitored management for timely completion.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Education
Associate of Arts - Communications
Brown College
Minneapolis, MN11.1997
High School Diploma -
Jordan Secondary
Jordan, MN05.1994
Skills
- Flexible & Adaptable
- Excellent work ethic
- Multitasking abilities
- Conflict resolution
- Mortgage servicing understanding
- Requesting deferments
Quote
The best way out is always through.
Robert Frost
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureHealthcare benefits401k matchStock Options / Equity / Profit SharingInterests
Certification
- Sales Manager Certificate
- CPM - Certified Professional Manager
Timeline
Customer Support Specialist
Master Packaging Inc.
04.2023 - Current
Loss Mitigation Specialist
Gateway Mortgage Group, LLC
04.2020 - 04.2023
Travel Specialist
Cxloyalty
01.2019 - 04.2020
Retention Supervisor
DISH
08.2018 - 01.2020
Associate of Arts - Communications
Brown College
High School Diploma -
Jordan Secondary
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