Shannel Warren
Las Vegas,NV
Summary
Results-driven Customer Support Specialist with expertise in managing insurance verifications and scheduling. Recognized for strong communication skills and adaptability, dedicated to improving patient outcomes and streamlining administrative processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Preferred Homecare
Las Vegas, NV
11.2023 - 01.2026
- Maintain electronic records (EHR/EMR) in compliance with HIPAA standards.
- Process insurance verifications, referrals, and billing inquiries.
- Answer multi-line phones, scheduled follow-up appointments and managed correspondence.
- Coordinate with hospitals , nurses, and external providers for patient services.
- Verify insurance eligibility and obtain prior authorizations for medical equipment.
- Process DME orders, ensuring all documentation meets payer and Medicare requirements.
- Communicate with patients, physicians, and insurance companies to coordinate delivery of equipment.
Education
NHA - Certified Medical Administrative Assistant
Northwest Career College
Las Vegas, Nevada, NV10-2025
High School Diploma -
John C. Fremont High School
Los Angeles, CA06-2010
Skills
- Front desk operations
- Medical terminology
- Patient scheduling
- Patient registration
- Appointment setting
- Insurance verification
- EMR / EHR (eClinicalWorks , Practice Fusion)
- Co-payment collection
- Insurance authorizations
- Scheduling tests and procedures
- Adaptable and flexible
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Customer Support Specialist
Preferred Homecare
11.2023 - 01.2026
NHA - Certified Medical Administrative Assistant
Northwest Career College
High School Diploma -
John C. Fremont High School