Chris Gourdine
Largo,Florida
Summary
Motivated and results-driven professional seeking a position in sales where I can leverage my strong communication skills, persuasive abilities, and customer-focused approach to drive revenue growth and build lasting client relationships. Committed to continuous learning and professional development to advance both personal and organizational success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
Harrington Air Conditioning
03.2023 - Current
- Oversee the daily operations of a full-service HVAC company to maintain profitability, control payroll, and ensure customer satisfaction.
- Supervise and coach the Comfort Specialists and Selling Technicians to improve closing rates above 40%, and increase the average ticket amount to over $13,500.
- Developed and implemented internal processes to track permits, punch-outs, work in progress, and sales leads to expedite services and follow up on estimates.
General Manager
Bay Area Heating & Cooling
02.2006 - 03.2023
- Consulted with the owner to design and create an annual marketing plan to increase sales, provide brand recognition, and reach a 22% yearly growth rate for 15 of 17 years.
- Conducted an ongoing training program to keep technicians abreast of new industry developments, improve diagnostic skills, and ensure company standards are maintained.
- Reviewed expenses, COGS, and pricing levels to maintain a 17%–20% net profit.
Sales Representative
Reese Windows
01.2004 - 01.2006
- Fielded leads for replacement hurricane windows by performing in-home demonstrations, creating estimates with a focus on the 'One Call Close.'
- Educated consumers on the quality of the 'Magic Glass' windows, and the professionalism of the company, to achieve and maintain a 45% closing average.
Working Owner
Helping Hand Handyman
04.2002 - 01.2004
- Performed various household repairs for homeowners.
- Basic electrical repairs, from repairing outlets to full circuit panel changeouts.
- Framing, drywall, and finish carpentry; install plumbing fixtures, water heaters, and drain fields.
- Painting, tiling, flooring, cabinetry, window and door installation, and kitchen and bath remodeling.
Vice President
Schmooze, Inc.
06.1995 - 04.2002
- Operated a mobile catering company that focused on providing food and beverage services to the entertainment industry, including concerts, movie and film production, and sporting events.
- Market company services to producers, promoters, and production coordinators to become the premier backstage catering company in Florida.
- Responsible for developing menus to meet the dietary requirements of guests while maintaining a 12.5% food cost.
Education
Associate of Arts - Business
St. Petersburg Junior College
Clearwater, FLSkills
- Consumer Relations
- GAAP / Quickbooks
- Critical Thinking
- Team Building
- Problem Solving
- Time Management
- Conflict Resolution
- Processes & Procedures
- Microsoft Excel, Word, Power Point
Certification
- EPA Certified – Universal #0454784172700
- Florida State Notary - HH201866
- Sport Pilot – Certificate #3691536
- Repairman LSA – Certificate #3691536
- Remote Pilot – Certificate #3920424
Timeline
General Manager
Harrington Air Conditioning
03.2023 - Current
General Manager
Bay Area Heating & Cooling
02.2006 - 03.2023
Sales Representative
Reese Windows
01.2004 - 01.2006
Working Owner
Helping Hand Handyman
04.2002 - 01.2004
Vice President
Schmooze, Inc.
06.1995 - 04.2002
Associate of Arts - Business
St. Petersburg Junior College