Sultane Abdelaziz

• Reviewed and approved EDDs conduct conducted by analyst for high-risk clients, to ensure compliance, and decide of customer should remain on the high-risk list or not.

* Conducted research on potential money laundering clients and terrorist financing to assess the most suitable action.
* Prepared and presented reports for the BSA committee, auditors, and examiners.
^ File SARs or No SARs, in accordance with federal regulatory requirements.
* Analyzed and verified the accuracy of Customer Due Diligence (CDD) documents, Customer Identification Program (CIP) records, credit risk assessments, and other paperwork for new accounts.
* Ensured adherence to company policies by effectively communicating on
*CIP exception issues with relevant parties.
*Monitored account activities and conducted periodic reviews to ensure compliance with the Bank Secrecy Act and the Patriot Act.
* Participated in the conversion from Wolters Kluwer to Patriot Officer.
*Participated in Core conversion from InterAct to COCC, and AML system conversion from Patriot Officer to Verafin.

*AML system admin.
* Conducted User Acceptance Testing (UAT) activities.
* Led training for staff across various roles to enhance BSA understanding.
* Conducted research on potential and current clients by utilizing various search engines such as Google and third-party vendors like Lexis Diligence, Lexis Nexis, and Bridger.
* Maintained regular monitoring of OFAC and FinCEN 314a reporting.
* Oversee the routine functioning of the BSA Department within the bank premises daily.
*Ensured accuracy and completeness of Currency Transaction Reports through careful review and approval.
* Assist bank staff in resolving daily BSA-related issues.

* Investigated alerts generated by the bank's AML system.
* Prepared cases/reports for review by the BSA officer.
* Prepared and filed Currency Transaction Reports.
* Prepared and filed Suspicious Transaction Reports.
* Reviewed OFAC/Watch list matches generated by the bank's systems.
* Assist the BSA Officer in daily departmental operations.
*Reviewed and logged new accounts for CIP requirements.
* Performed high-risk and potential high-risk account Enhance Due Diligence

* Trained new bank personnel on basic BSA regulations for each department staff.

* Trained teller and CSR to become BSA analyst.

* Prepared reports and spreadsheet to determine figures for OCC AML report yearly.

* Responsible for reviewing new account documentation to ensure the Bank
* follows BSA policy pertaining to CIP and KYC, and that all new accounts are established following current procedures.
* Responsible for reviewing alerts generated by the AML monitoring system for compliance with BSA/AML regulations and reporting accounts where potential suspicious/unusual activity has been noted.
* Communicates with branch personnel and management to obtain and validate client information and is responsible to ensure all discrepancies are documented and resolved.
* Perform independent analysis for cases involving potential suspicious activity.
* Perform continuing activity reviews, detect, and monitor suspicious activity and possible money laundering patterns. * * * Further researches and completes Suspicious Activity Reports (SARs), and submits them to management for approval.
* Perform OFAC alerts review that is generated by the internal system and guide MFS Branch network on potential OFAC hits.
Review and prepare Currency Transaction Reports (CTRs) for e-filing.
* Perform research to review and update Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD).
* Conduct periodic reviews of high-risk accounts and customers (EDD Reviews).
* Retain and complete ongoing external education and training for AML/BSA Compliance to stay current with changes in BSA and related laws and regulations.
* Participate in department projects as needed

• Demonstrated ability to build relationships with clients, staff, and all levels of management
• Managed with strong organizational, problem-solving and communication skills.
• Sold life insurance and annuities
• Assisted different financial centers as acting branch manager on multiple occasions
• Reviewed new account documentation to stop fraudulent new accounts
• Consistently received outstanding grade for audit reviews
• Implemented strategies for day-to-day sales activities for employees
• Participated in business development and growth; solicited new and existing business and consumer prospects
• Successfully achieved passing scores on branch audits and effectively communicated audit regulations and procedural changes to staff
• Reviewed and recommended changes in operating procedures to ensure efficient, accurate and timely processing of transactions
• Supervised daily operation of staff, ensuring adherence to proper procedures
• Coached and cross-trained tellers and customer service representatives. in career development
• supervised and evaluate staff of 14 employees
• Responsible for results of all branch audits
• Resolved customer complaints involving products and operational issues
• Achieved individual as well as branch quarterly sales goals
• Developed profiling techniques to increase sales production

Operations Officer
• Interacted with internal and external corporate and individual clients
• Ensured branch compliance with federal, state and city regulations
• Built preventative measures to decrease operation losses (e.g., robberies)
• Reviewed cash from tellers and new account documentation from sales staff for compliance to KYC (Know Your Customer).
• Responded to internal and external client inquiries ensuring successful completion of each transaction and increased customer satisfaction
• Reconciled daily teller differences and ensured cash and ATMs’ proof
• Reviewed new accounts and wire transfers for compliance with Patriot Act

• Supervised day-to-day banking operations consisting of six ATM machines,
• vault and teller area
• Cross-trained staff to improve customer service
• Ensured bank tellers were complying with Bank Secrecy Act
• Audited new account opening documentation to ensure compliance with Patriot Act and Know Your Customer regulations
• Verified exceptions to AML log by calling customers whose one-day account movement exceeded
• limits of Know Your Customer regulations
• Responsible for branch audit results; ensured compliance to policies and procedures
• Resolved computer system issues in timely manner
• Reduced customer on line wait time by introducing them to electronic banking
• Worked on fraud prevention through operational controls
• Provided support to operation managers within the Upper Manhattan Region of Citibank

Head Teller
• Responsible for all banking transactions
• Proficient in Citibank systems, products, policies, and procedures
• Provide client interactions ensuring the highest level of customer service and highest referral in Upper Manhattan Region.