CHRIS GUAGNO
Littleton,CO
Summary
Pursuing full-time role that allows my passion for people to lift customer experiences during the entire sales process.
Overview
19
19
years of professional experience
Work History
Member Specialist
Sam's Club
Littleton
11.2024 - Current
- Collaborate with cross-functional teams to develop new programs tailored to members'' needs.
- Manage membership database, ensuring accurate record-keeping and timely updates as needed.
- Contribute to long-term strategic planning related to membership growth and retention goals.
- Educate members on available benefits and resources, increasing utilization of services provided.
President
CG CONSULTING
LITTLETON, CO
01.2024 - 11.2024
- Fostered strong relationships with industry partners to expand business opportunities.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Vice President of Sales
Sarasota Green Group
Tampa Bay, Fla
07.2020 - 01.2024
- Heightened product awareness levels and drove profit margins 40% through negotiations with store owners, district managers and buyers.
- Boosted profitability 30% by developing systems, communicating expectations, and leveraging company's resources.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Regional Sales Manager
General Hydroponics/Hawthorne
Sebastopol, CA
06.2016 - 06.2020
- Developed and maintained meaningful relationships with clients in assigned sales territories.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
Chief Executive Officer
The Grow Store
Lakewood, Co
03.2006 - 04.2016
- Greeted customers, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Education
Broker Associate - Real Estate Law
Jones Real Estate College
03.2001
High School Diploma -
South Brunswick High School
06.1988
Office Automation
Cittone Institute
Princeton, NJ01-1992
Skills
- Build and maintain meaningful customer relationships
- Sales pipeline management with emphasis on building and sorting database for referral business
- Client retention strategies by strategic follow-up calls
- Strong interpersonal skills
- Cross-selling ancillary products to heighten customer experience
Contact
Littleton, CO 80128
Education
Monmouth Junction, NJ,Denver, CO
Timeline
Member Specialist
Sam's Club
11.2024 - Current
President
CG CONSULTING
01.2024 - 11.2024
Vice President of Sales
Sarasota Green Group
07.2020 - 01.2024
Regional Sales Manager
General Hydroponics/Hawthorne
06.2016 - 06.2020
Chief Executive Officer
The Grow Store
03.2006 - 04.2016
High School Diploma -
South Brunswick High School
Broker Associate - Real Estate Law
Jones Real Estate College
Office Automation
Cittone Institute