Chris Guerra
Server/ Hospitality
Garden Grove,CA
Summary
Proven track record in enhancing guest experiences and boosting sales significantly at Tortilla Jo's through expert guest engagement and upselling techniques. Adept in safe food handling and allergy awareness, I consistently maintain high standards of hygiene and customer satisfaction. Skilled in both team collaboration and independent achievement, I excel in high-volume dining environments. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Tortilla Jo's
06.2015 - 12.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Good communication with the kitchen Expo and head chef
- Always checking on guest to assure their Disney expierence
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Bar Back/ Busser
The American Dream
08.2018 - 03.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Changed beer kegs frequent
- Sampled various types of beer such as Stouts, IPA, Sours and ect to learn the difference in Hazy and Hoppy beers
- Always looking to help servers with pre bussing
Kitchen Staff Member
Instabull Grill
06.2014 - 04.2015
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Busser
Souplantation & Sweet Tomatoes
06.2013 - 07.2014
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.2014
Skills
- Guest Engagement
- Safe Food Handling
- Supply Restocking
- Food inspection
- Food Running
- Table Bussing
- High-volume dining
- Allergy awareness
Certification
5 Year dedication to Pantina Resturant Group
Languages
Spanish
Native or Bilingual
Timeline
Bar Back/ Busser
The American Dream
08.2018 - 03.2020
Server
Tortilla Jo's
06.2015 - 12.2020
Kitchen Staff Member
Instabull Grill
06.2014 - 04.2015
Busser
Souplantation & Sweet Tomatoes
06.2013 - 07.2014
High School Diploma -
Fountain Valley High School
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