CHRIS HA

LAFT

, CA

12.2020 - 12.2023

Received and dispatched calls for emergency services.
Updated records of driver locations, delays, and cancellations.
Created daily reports detailing response times, call volumes, and other pertinent information.
Assigned drivers to appropriate routes based on customer needs.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
Developed strategies for improving efficiency within the dispatch department.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Monitored changes in delivery schedule and communicated changes to customers.
Managed daily delivery and work schedules to maximize coverage.
Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.