CHRIS HA
Anaheim,CA
Overview
3
3
years of professional experience
Work History
Dispatcher
LAFT
, CA
12.2020 - 12.2023
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Managed daily delivery and work schedules to maximize coverage.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Education
Associate of Arts - PSYCHOLOGY
Fullerton College
Fullerton, CA12-2018
Timeline
Dispatcher
LAFT
12.2020 - 12.2023
Associate of Arts - PSYCHOLOGY
Fullerton College