Jaskaran Singh Aujla

Ks Majha Trans Llc

08.2024 - 04.2025

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Maintained updated and detailed records of calls in physical and electronic database.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Generated reports to track deliveries and maintain proper records and documentation.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Analyzed customer feedback and provided solutions to improve customer service.