Chris Hall
Charlotte,NC
Summary
Results-driven AML and Compliance Analyst with 12+ years of experience in the financial services industry supporting due diligence operations, AML/KYC compliance, and financial crime investigations. Skilled in data analysis, advanced Excel reporting (pivot tables, lookups, data validation), and SQL-driven insights to monitor operational metrics, identify trends, and support risk management initiatives. Proven ability to analyze large datasets, develop reporting dashboards, and track due diligence performance metrics including volumes, backlogs, and regulatory timelines. Experienced in Enhanced Due Diligence (EDD), customer risk assessments, and cross-functional collaboration with compliance, audit, and risk teams to ensure regulatory readiness and operational efficiency.
Overview
32
32
years of professional experience
Work History
AML Compliance Investigator II
USAA-Charlotte, NC
Charlotte, NC
10.2021 - 04.2026
- Analyze AML case data and transaction activity to identify suspicious patterns and trends while supporting operational reporting for investigation volumes and case throughput.
- Use Excel pivot tables, lookups, and data validation techniques to review large investigation datasets and track case backlogs, timeliness metrics, and escalation trends.
- Produce investigation summaries and data insights that support AML reporting for compliance leadership and regulatory review preparation.
- Evaluate customer transactions and risk indicators to identify suspicious activity and escalate findings to AML management and compliance teams.
- Collaborate with risk, compliance, and audit partners to validate investigation data accuracy and ensure proper documentation for internal reporting and regulatory examinations.
- Draft Suspicious Activity Reports (SARs) and maintain supporting case documentation aligned with AML program standards.
AML Investigator
JPMorgan Chase-Newark, DE
Newark, DE
04.2015 - 10.2021
- Analyzed customer account activity and transaction data to detect suspicious patterns related to money laundering and terrorist financing.
- Utilized Excel reporting tools to review case datasets and support analysis of investigation volumes, escalation trends, and operational performance metrics.
- Conducted customer risk assessments and supported Enhanced Due Diligence (EDD) reviews for high-risk accounts.
- Partnered with business lines and compliance teams to identify AML risk indicators and ensure proper escalation and documentation of suspicious activity.
- Determined SAR filing requirements based on investigation outcomes and regulatory reporting guidelines.
Fraud Investigator
Barclaycard US-Newark, DE
Newark, DE
04.2014 - 04.2015
- Review new fraud claims and explore any potential recovery opportunities to minimize net losses.
- Process investigation cases through CCD by referring accounts to chargeback or rebilling customer.
- Maintain daily and monthly performance standards, including those pertaining to Quality, Productivity and Recovery.
- Take inbound phone Fraud Investigations calls.
- Perform other work related duties as assigned.
Fraud Detection Analyst
Barclaycard US-Newark, DE
Newark, DE
06.2013 - 04.2015
- Review applications and place outbound calls to determine their validity by using multiple systems and comparing them to application indicators.
- Review accounts in specific work lists and place outbound calls to determine their validity by using multiple systems and comparing them to account indicators.
- Thoroughly review account/applications by handling inbound calls to determine their validity by using multiple systems and comparing them to account/application indicators.
- Complete adherence to Quality guidelines and ensuring professional communication at all times.
- Work assigned tasks/projects delegated by Leadership to completion.
Licensed Insurance Agent
AEGON/Transamerica-Exton, PA
Exton, PA
05.2011 - 06.2013
- Assist customers via telephone to resolve customer inquiries and complaints in a timely and empathetic manner.
- Provide policyholders information regarding life and health insurance, while generating sales.
- Receive multiple reviews acknowledging my level of dedication to excellent customer service.
Licensed Insurance Agent
AEGON Insurance Company-Exton, PA
Exton, PA
02.2010 - 07.2010
- Assist customers via telephone to resolve customer inquiries and complaints in a timely and empathetic manner.
- Provide policy holders information regarding life and health insurance, while generating sales.
- Receive multiple reviews acknowledging my level of dedication to excellent customer service.
Assistant Director of Admissions
Computertraining.com-Newark, DE
Newark, DE
07.2006 - 04.2009
- Schedule students for free class visits.
- Conduct interviews with potential students via telephone.
- Provide information about the Microsoft Academies.
Fraud Services Representative II
MBNA America-Wilmington, DE
Wilmington, DE
07.1994 - 07.2006
- Customer Service and sales. Provide information about credit card products.
- Control fraud losses by gathering pertinent information on suspicious transactions.
- Maintain accurate records of authorization activity for tracking and reporting.
Education
High school diploma - undefined
Christiana High School
Newark, DE12.1988
Skills
- Insurance Sales
- Microsoft Excel
- Writing Skills
- Analysis Skills
- Microsoft Office
- AML / Compliance Systems: Transaction Monitoring Systems, Case Management Platforms
Timeline
AML Compliance Investigator II
USAA-Charlotte, NC
10.2021 - 04.2026
AML Investigator
JPMorgan Chase-Newark, DE
04.2015 - 10.2021
Fraud Investigator
Barclaycard US-Newark, DE
04.2014 - 04.2015
Fraud Detection Analyst
Barclaycard US-Newark, DE
06.2013 - 04.2015
Licensed Insurance Agent
AEGON/Transamerica-Exton, PA
05.2011 - 06.2013
Licensed Insurance Agent
AEGON Insurance Company-Exton, PA
02.2010 - 07.2010
Assistant Director of Admissions
Computertraining.com-Newark, DE
07.2006 - 04.2009
Fraud Services Representative II
MBNA America-Wilmington, DE
07.1994 - 07.2006
High school diploma - undefined
Christiana High School