CHRIS HEBB
Indianapolis,IN
Summary
Results-oriented operations supervisor adept at overseeing complex warehouse functions and leading high-performing teams. Proven success in enhancing safety standards, optimizing inventory management, and ensuring timely order fulfillment to meet the needs of high-value customers.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Quality Custom Distribution
Indianapolis, IN
04.2024 - Current
- Direct daily functions of 100,000 sqft. across multiple shifts and docks consisting of over 100 associates
- Achieved over 2 years of incident-free days by conducting monthly safety meetings and providing daily safety reminders
- Guide supervisors and clerks in daily task execution to ensure consistent 24/7 operational practices
- Ensured precise, timely order fulfillment for high-value customers in quick service food sector
- Oversaw productivity challenges, inventory discrepancies, and labor issues to maintain seamless operations
Field Service Supervisor
Quality Custom Distribution
Indianapolis, IN
04.2023 - 04.2024
- Led training and development of field service team to enhance customer experience and service quality
- Managed over 10 direct reports across the country through virtual meetings and dedicated time in the field
- Created and implemented reporting tools, visit procedures, onboarding programs, and warehouse support schedules to support national customer launches and achieve KPIs
- Worked with centralized data team, customer service and local distribution teams to focus and highlight key restaurants with most impact to cost
Field Service Representative
Quality Custom Distribution
Indianapolis, IN
09.2021 - 04.2023
- Facilitated go-lives of WMS at 10 sites by selecting orders, conducting inventory counts, and fulfilling replenishment
- Collaborated with warehouse and transportation leadership in Indianapolis and Minneapolis to streamline processes and enhance customer service
- Resolved delivery issues and ensured shipment accuracy, improving customer KPI
Logistics Coordinator
OEC GROUP
Chicago, IL
08.2020 - 09.2021
- Coordinated with international branches to optimize rail and freighter availability
- Tracked and updated shipments in Freightstream to maintain accurate delivery schedules
- Analyzed and generated invoices for local customers, ensuring timely responses to inquiries
Supply Chain Specialist
General Motors
Arlington, TX
01.2019 - 07.2020
- Reduced expendable packaging costs from $10 million to $3 million within one year
- Coordinated shipping teams across 6 docks and 4 buildings to optimize load management
- Monitored supplier container levels to maintain availability of cross-use SKUs at all sites
- Cultivated relationships with key suppliers and vendors to secure cost reduction
Education
B.S. - Supply Chain Information & Analytics
Purdue University
West Lafayette, IN12-2018
Skills
- Budget Management
- Inventory Management
- Project Implementation
- Productivity and Labor Management
- Team Leadership
- Salesforce
- ServiceNow
- Power BI
- MS Suite
- Blue Yonder/JDA
- JD Edwards
- Concur
- UKG
- Samsara
- MHE Certified
Timeline
Operations Supervisor
Quality Custom Distribution
04.2024 - Current
Field Service Supervisor
Quality Custom Distribution
04.2023 - 04.2024
Field Service Representative
Quality Custom Distribution
09.2021 - 04.2023
Logistics Coordinator
OEC GROUP
08.2020 - 09.2021
Supply Chain Specialist
General Motors
01.2019 - 07.2020
B.S. - Supply Chain Information & Analytics
Purdue University