Chris Hedgcorth
ORONOGO,Missouri
Summary
Motivated business professional bringing 13 years of entrepreneurial experience. Experienced in negotiating with suppliers, finding new suppliers, creating purchase orders/RFQs, finalizing deals, scheduling and managing deliveries, and auditing orders to ensure accuracy. Also experienced in tools such as Excel, Word, and scheduling tools such as Todoist, as well as inventory management tools and freight websites such as Freightquote.
Overview
19
19
years of professional experience
Work History
E-commerce Business Owner
Self Employed
03.2013 - Current
- Negotiated accounts with new suppliers including terms, discounts, and freight.
- Reduced lead times by implementing strategic inventory management practices.
- Supported company growth by reaching out to over 500 new suppliers in 2023.
- Maintained complete documentation and records of all purchasing activities including over 100 purchase orders for 2023.
- Tracked inventory shipments and prepared spreadsheets for the warehouse for receiving and shipping.
Business Customer Service/Tech Support
AT&T Mobility
09.2009 - 08.2016
- Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
- Provided cell phone tech support to end users, by communicating troubleshooting steps and utilizing software to remotely correct issues or check for outages.
- Responded proactively and positively to rapid change.
- Assisted customers with billing, payment processing and support policies and procedures.
- Supervised teams of 15+ reps
- Took escalated calls
Telemarketing
CS LLC
01.2005 - 01.2007
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Sat with other reps and listened to their calls to provide feedback resulting in higher sales for the team
- Consistantly beat goals often by reaching double or more the required sales for the given period.
Education
Associates - Business
MSSU/University of Phoenix
Joplin, MO/Springfield, MO05.2010
High School Diploma -
Webb City High School
Webb City, MO05.2005
Skills
- Delivery Schedules
- Microsoft Word, Excel, Powerpoint
- Product sourcing
- Order tracking
- Inventory Management
- Demand forecasting
- Supplier negotiation
Accomplishments
- Submitted 50+ purchase orders in 2023 and coordinated over 300 deliveries to multiple warehouses
- Achieved 7 figures in sales in 2023 through effectively finding and negotiating with nearly 500 new suppliers and researching thousands of products with my team throughout the year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Hired and supervised team of 4 staff members and trained them on how to source new suppliers and products for our company
- Supervised teams of 15+ business customer service representatives at AT&T. Handled escalated calls and provided coaching and development support. Supervised new hires after training where I provided side by side guidance, coaching, and development.
Timeline
E-commerce Business Owner
Self Employed
03.2013 - Current
Business Customer Service/Tech Support
AT&T Mobility
09.2009 - 08.2016
Telemarketing
CS LLC
01.2005 - 01.2007
Associates - Business
MSSU/University of Phoenix
High School Diploma -
Webb City High School
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