Chris Hein
Santa Barbara,CA
Summary
Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational English skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
AFC Franchise
02.2023 - 04.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Sushi Chef
AFC Franchise
09.2021 - 04.2024
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Maintained well-organized mise en place to keep work consistent.
- Supported restaurant growth by developing innovative new sushi roll recipes that garnered positive reviews from patrons.
- Maintained high-quality standards for ingredients by sourcing fresh, sustainable seafood from local suppliers.
Education
High School Diploma -
BEHS NO.2
YANGONSkills
Food Stock and Supply Management
Supply Management
Customer Service
Staff Performance Assessments
Nigiri making
Kitchen Management
Written Communication
Food and Beverage Service
Knife Skills
Meal Preparation
Attention to Detail
Multitasking
Food Safety
Report Preparation
Customer Relations
Timeline
Customer Service Representative
AFC Franchise
02.2023 - 04.2024
Sushi Chef
AFC Franchise
09.2021 - 04.2024
High School Diploma -
BEHS NO.2