CHRIS HIBBARD
Spokane
Summary
Skilled lifelong customer service and sales representative looking to utilize past experience and knowledge to excel in future endeavors. Demonstrated ability to take charge or leadership in everything I do with a drive to continually exceed and grow within an organization.
Overview
19
19
years of professional experience
Work History
Customer Engagement Specialist
PEMCO
Spokane
2022.06 - Current
- Have continually met and exceeded all KPI's
- Gateway Lead for the 2023 and 2024 season including MAGIC call reviews, 1v1 coaching sessions, managing call expectations and schedule adherence
- Successfully completed the Pathway to Senior program in tandem with the Gateway program during 2024
- Currently assist with the Community Agent and Social Media queues
- Currently assisting with the WIKI audits
- Team player and a peer mentor within CSD
Owner
Bad Dads Jigs
Spokane
2018.05 - Current
- Owner of a small fishing bait company ran from my residence
- Promote business via social media platforms to maximize brand identity and generate revenue
- Donate time and materials to different children's and Veterans groups
Licensed Property and Casualty Insurance Agent
Travelers Insurance
Spokane
2018.03 - 2022.06
- Licensed Property and Casualty Insurance agent in 46 states
- Quote, issue, and rewrite home, auto, renters, valuable items, boats, motorcycle and umbrella policies
- On track for Team Lead or management position
- Right before leaving I was beginning to help out with the new hire training classes
311 Service Specialist
City and County of Denver
Denver
2017.02 - 2017.11
- On track for promotion to Team Lead
Sales Specialist
Comcast Business
Littleton
2015.08 - 2017.02
Inside Sales Team Lead
America Truck Business Services
Golden
2010.01 - 2015.08
- Promoted twice during tenure
- Liason between Sales representatives and Management
- Trained new hires on ATBS policies and procedures
- Assisted with miscellaneous projects and reports as needed
Sales and Service Representative
Comcast
Concord
2008.07 - 2009.12
- On track for management
Customer Service and Retention Manager
Aegis Communications
2006.03 - 2008.06
- Managed 10-25 agents at any given time on all aspects of call center metrics, retention and QA
- Promoted twice
Education
High School Diploma -
Douglas High School
Box Elder2004-05
Skills
- Time management
- Team leadership
- Upselling and cross sell techniques
- Verbal and written communication
- Decision making
- Quality assurance
- Customer service management
- Problem solving
- Microsoft Office knowledge
- Call center metrics
Timeline
Customer Engagement Specialist
PEMCO
2022.06 - Current
Owner
Bad Dads Jigs
2018.05 - Current
Licensed Property and Casualty Insurance Agent
Travelers Insurance
2018.03 - 2022.06
311 Service Specialist
City and County of Denver
2017.02 - 2017.11
Sales Specialist
Comcast Business
2015.08 - 2017.02
Inside Sales Team Lead
America Truck Business Services
2010.01 - 2015.08
Sales and Service Representative
Comcast
2008.07 - 2009.12
Customer Service and Retention Manager
Aegis Communications
2006.03 - 2008.06
High School Diploma -
Douglas High School