CHRIS HILDRETH
Fayetteville,GA
Summary
Communications professional with 5+ years of experience driving revenue, providing exceptional customer service, with ample experience in journalistic, creative, and business writing. Proven ability in technology sales, training team members, and translating complex products into a concise and engaging message.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
AT&T
Washington, DC
11.2023 - 04.2026
- Achieved over 100% average attainment in sales, including home internet and DIRECTV packages.
- Collaborated with the FTC to promote AT&T products to government employees, resulting in 100+ successful upgrades.
- Facilitated training sessions for 10+ employees, enhancing their sales skills.
Mobile Expert/Assistant Manager
T-Mobile
Silver Spring, MD
06.2020 - 11.2023
- Experienced consistent growth in monthly sales production with several months over 125% sales attainment.
- Successfully trained and managed employees to ensure they consistently provide exceptional customer service.
- Engaged with customers in retail setting, delivering exceptional service tailored to customer needs.
- Conducted monthly one-on-one sessions with employees to review strengths and identify growth opportunities.
- Conducted 12 interviews with potential employees and had input in the hiring process.
Media Services Intern
Frostburg State University
Frostburg, MD
01.2020 - 05.2020
- Conducted over 30 interviews with current and former students/faculty to gather insights and stories for publication.
- Wrote press releases and feature articles highlighting university students and events, enhancing campus visibility.
- Published 10 articles in university newspaper, contributing to student engagement and community connection.
XFSR Radio Host
Frostburg State University
Frostburg, MD
01.2020 - 05.2020
- Produced weekly radio show, providing insights on sports and pop culture, engaging listeners with topical discussions.
- Managed production in fast-paced environment, consistently meeting tight deadlines to deliver timely content.
- Curated playlists selecting music that resonates with student interests and trends.
Sports Editor
Frostburg State University
Frostburg, MD
08.2019 - 05.2020
- Wrote and produced almost 20 compelling investigative and human-interest stories about student athletes.
- Leveraged understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
- Completed research and checked all facts to maintain a high standard of journalistic integrity.
Sports Writer
Frostburg State University
Frostburg, MD
02.2019 - 08.2019
- Composed weekly articles covering campus sporting event results, engaging the student body and fostering school spirit.
- Interviewed players, coaches, and sports administration to provide in-depth insights and enhance article content.
- Researched and wrote articles on Frostburg State University sports events.
- Conducted interviews with athletes and coaches for in-depth features.
- Collaborated with editors to refine content for publication.
Education
Bachelor of Arts - Mass Communication
Frostburg State University
Frostburg01-2020
Skills
- Sales/Brand Promotion
- Product Knowledge
- In-store Demonstrations
- Sales Training
- Customer onboarding
- Customer engagement
- Purchase advising
- Cross-selling techniques
- Sales achievement
- Complaint resolution
- Problem Solving
- Interpersonal communication
Timeline
Retail Sales Consultant
AT&T
11.2023 - 04.2026
Mobile Expert/Assistant Manager
T-Mobile
06.2020 - 11.2023
Media Services Intern
Frostburg State University
01.2020 - 05.2020
XFSR Radio Host
Frostburg State University
01.2020 - 05.2020
Sports Editor
Frostburg State University
08.2019 - 05.2020
Sports Writer
Frostburg State University
02.2019 - 08.2019
Bachelor of Arts - Mass Communication
Frostburg State University